Manager - Order To Cash - Consulting Firm (6-15 yrs)

Manager - O2C

Role: Manager

Location: Hyderabad (Flexible if willing to travel to Hyderabad)

Core Skills: Exposure to Order to Cash/ Supply Chain, and exposure to S/4 HANA and enablement of process in S/4 or similar digital systems

Drive Improvement / Innovation in Business Process:

- Analyze Tickets and CRs and recommend improvement areas

- Work with L2 team to drive SAP standard solution usage and conduct training on the same for the key users.

- Validate change request viz-a-viz standard solution and recommend options on benefit vs. cost, prioritization to DPEx lead for consideration.

- Review Root causes and propose and drive preventative solutions.

- Drive the Solutioning for complex Change requests and assess impact of cross functional changes to mitigate risk.

Drive Operational Excellence:

- Act as a knowledge bridge between Business, DPEx and support team & Forecast for Just in Time requirements to Project Manager for better fulfilment.

- Create Monthly release plan & Effort Estimation for new developments

- Responsible for solutioning, effort estimations & alignment with stake holders on new initiatives & Responsible to present & review the SAP changes as a part of Change Control Board

- Responsible to connect SME's / Innovation teams in PwC for presenting solutions that needs cross applications / products expertise.

- Acting as a point of contact for business for the function & Tracking and managing all business metrics

- Reduction in the volume of repeat incidents with a timeframe.