Sales - Switchgear and PLC Professional

1. Sales of all OEM Switchgear and PLC
2. Capable of taking upgradation orders in existing systems
3. Capable of taking retrofit orders.
4. Sales of PCC, MCC , VFD, PLC, Control Desks and Junction boxes.

Key Responsibilities:

• Provide technical support to customers post-sale
• Assist customers in troubleshooting and resolving technical issues
• Coordinate post-sales project implementation and management
• Conduct product training for customers
• Collaborate with the sales and product development teams to address customer needs
• Ensure customer satisfaction through effective post-sales support
• Participate in customer meetings to gather feedback and provide technical insights
• Contribute to the development of post-sales support processes and documentation
• Identify opportunities for upselling or cross-selling based on customer interactions
• Proactively communicate with customers to maintain strong relationships
• Monitor customer usage and provide recommendations for optimization
• Address and resolve customer escalations on time
• Collect and analyze post-sales data to drive continuous improvement

Requirements Required Qualifications:

• BE / B.Tech - Electrical or Diploma in Electrical Engineering
• Proven experience in customer service roles
• Strong project management skills with the ability to manage multiple tasks simultaneously
• Excellent communication and interpersonal abilities
• Knowledge of post-sales processes and best practices
• Ability to work effectively in a fast-paced and dynamic environment
• Capability to analyze and interpret post-sales data for insights
• Customer-focused mindset with a dedication to delivering exceptional service
• Understanding of product development and implementation life cycles
• Adaptability and willingness to travel for customer engagements