Technical Writer

Rakuten Symphony is seeking an experienced Technical Writer to join our dynamic telecom

startup. As a Technical Writer, you will create high-quality documentation and content for Rakuten Symphony products.

Responsibilities:

• Write and maintain comprehensive product documentation (user guides, manuals, release notes, API documentation, and FAQs).
• Document CLI, UI, and API documentation in RST and Markdown.
• Develop modular documentation and work on multiple projects parallelly.
• Ensure consistent use of terminology, style, and formatting across all documents.
• Review and edit existing documentation for accuracy, clarity, and completeness, and update as necessary to reflect product enhancements and changes.
• Work with development engineers, QA engineers, and subject matter experts to gather information and validate the technical accuracy of documentation.
• Research and analyze to understand complex technical concepts and present them in a simplified and accessible manner.
• Write clear, concise, and user-friendly content that meets the needs of various audiences, including end-users, developers, and administrators.

Qualification/Skills:

• Bachelor's degree in English, Computer Science, or a certification in Technical writing.
• Minimum of 3 to 5 years of experience working as a Technical Writer, preferably in a startup environment.
• Knowledge of technical writing principles, standards, and best practices.
• Good written and verbal communication skills, with the ability to explain complex technical concepts in a clear and concise manner.
• Proficiency in documenting in RST and Markdown.
• Knowledge of markup languages, such as XML and DITA.
• Experience with version control systems like Git.
• Knowledge of software development processes.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fastpaced, dynamic startup environment.
• Skill to collaborate effectively with cross-functional teams and stakeholders.
• Basic knowledge of data storage, Kubernetes, networking, and APIs