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4 Quickmetrix Jobs
Customer Success Manager
Quickmetrix
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Build and maintain strong relationships with customers, serving as their main point of contact for all post-sales activities, this involved travelling to customer s location and meeting them in-person.
- Understand the customer s business goals and develop strategies to help them achieve success with our products.
- Collaborate with cross-functional teams to provide excellent customer service and resolve any issues or concerns the customer may have.
- Monitor customer usage and engagement to identify opportunities for upselling or cross-selling.
- Conduct regular check-ins with customers to ensure their satisfaction and to gather feedback to improve our products and services.
- Analyse customer data and provide insights to help them optimize their use of our products.
- Develop and deliver customer training and onboarding to ensure customers are able to use our products effectively.
- Stay up-to-date with industry trends and best practices to ensure our customers are receiving the best possible experience.
- Willing to work in night shifts as well (as and when required).
Qualifications:
- Bachelor s degree in business, marketing, or a related field.
- 1-3 years of experience in customer success, account management, or a similar role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and analytical skills.
- Ability to work independently(Self Starter) and as part of a team.
- Experience working with SaaS-based products is a plus.
- Strong organizational and time management skills.
- A passion for delivering exceptional customer service and driving customer success.
Employment Type: Full Time, Permanent
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