Program Manager

The Program Manager be responsible for customer development, employee supervision, hiring, project management, program management and financial/business health of the program. Program Manager span of control extends over a group of technical and people managers and by extension their direct reportees as well.

Scope:

Responsible for execution strategy and work for existing Semiconductor Equipment customers within Semiconductor Vertical. This role requires a strong blend of strategic thinking, leadership, and operational/ delivery expertise to ensure speed of response to customer needs, building right proposals, setup energetic teams and deliver quality output to customer. The PgM partners with the Client Partner (CP) of the vertical to create an effective strategy in order to map and exceed customer expectations with service delivery. This role is responsible for ensuring the industrialization of delivery capabilities, in active partnership with Horizontal Delivery Leads (HDLs), to drive revenue generation and foster organization growth.

Candidate Profile:

Demonstrated expertise in Project / Program management. Solid Engineering project/program management skills preferably in Semiconductor verticals. Handling global teams in multiple Geos / Transnational Leadership. Exposure to sales and customer relationship management. Inspires confidence and becomes trusted partner/advisor to key customer contacts. Working closely with Senior Sales leaders. Strong communication and people skills.

Key Responsibilities:

Partner with the CP in induction of NBD ( new business development, new customers)
Ensure CP and the sales teams are in the field with the customers leaving the inward facing activities to the delivery leaders
Responsible for delivery execution worldwide at all sites supporting customers
Decides where projects will be executed when there are multiple options to maximize benefit for customer and Quest Global
CSAT and ESAT for the VBU delivery org worldwide
TAT effectiveness
Financial performance
Revenue (along with sales) and contribution margin
Customer relationships
Personally builds strong customer senior relationships - attend important QBRs and customer meetings. Gets firsthand voice of customer
Implements a Delivery contact planfor his/her staff to build working level customer relationships, understand needs, and propose solutions
Reporting
Reports to Center Manager / SDP of Semiconductor VBU
Develop successors
Lead a particular initiative, such as a turnaround, dedicated facilities utilization, tools optimization, pricing, global proposal development

Work Experience

Work Experience

Deep domain knowledge of products lifecycle, engineering, manufacturing processes, supply chain and major engineering services suppliers, external drivers and funding.
Strong relationships with senior and mid-level technical managers with customers. Engineering knowledge and complete product life-cycle knowledge including,
Engineering processes including design, manufacturing, analysis, aftermarket, quality, fielded product support (both software hardware) and Digital
Challenges related to cost, delivery, schedule, or support
Internal funding process including timing, influencers and approvals
Outsourcing processes, funding, upcoming changes and leadership
Existing major outsourcing suppliers including SWOT and assessment of respective suppliers
Strong commercial skills and experience including selling process, negotiating, pricing, costing, discount structures, terms and conditions, sales strategy development, execution and sales proposal development.
Understanding of relevant/adjacent technologies and competitorservices.
Experience in authoring proposals; knowledge on master service contracts and long-term agreements.
Experience working with global remote team / offshore delivery model environment Proven ability to grow businesses profitably
Experience with sales and account management and in developing strategic plans
Experience leading cross functional teams
Excellent interpersonal and communication skills, both verbal and written and ability to communicate effectively at all levels.
Results driven, high energy, self-motivated, persistent and able to work independently
Decisive, analytical, strategic thinker.

Education:
BachelorDegree Engineering.
Masterdegree/MBA preferred