Consultant

Hands on experience of APM (Application Performance Monitoring)> Experience on APM Monitoring tools like Dynatrace, AppDynamics, Grafana, UIM> Experience on Ticketing tool like Service Now, Jira, ITSM> Good Knowledge of SQL and Linux and Basic understanding of Java> Basic understanding of Incident Management Process and Lifecycle> Basic understanding of SLA/KPIs> Basic knowledge of Microsoft Excel and Power Point> Good Decision making, analytical and time management skills.> Multitasking abilities> Ability to work from office.> Ability to commute to office on self-basis.> Excellent communication skills> Flexibility to work in 24/7 shifts> Providing RCA for Incidents and preparing chronology.> Supporting Application Team with SR and extracting result from Database as required