Managing Coach, Quality Assurance

The Managing Coach, Quality Assurance is responsible for the day to day performance of the global Quality Assurance function. They set objectives, analyze metrics, ensure that the company and staff meet goals and provide reliable, efficient support for our clients. They are also responsible for hiring, training, preparing and motivating their teams to provide excellent service to operations teams and clients.

• Responsible for performance management and ensure productivity (e.g. setting objectives and reviewing KPI s)
• Review and analyze reporting for trends. Identify areas of opportunity within the QA team, reviewing resource and identifying efficiencies
• Monitor productivity and resource in accordance with the Resource Balancing Plan to ensure that Company resources are being efficiently and effectively allocated
• Recommend hiring, transfer, promotion, or dismissal of staff, as is appropriate
• Deal with clients in a professional and appropriate manner, in accordance with the Companys Mission Statement and Company Policy
• Manage the performance of QA Team Leaders, ensuring continuous improvement and leadership development
• Maintain accurate records of employee and client performance data, including, but not limited to performance reviews, quality audits, attendance records, disciplinary documentation, productivity and billing reports
• Champion company core values and other company programs to engage and motivate our employees
• Other duties as assigned

• Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training : We offer extensive paid training to ensure you re equipped for success.
• Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people s lives!