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57 Quality Analyst Jobs in Gurgaon / Gurugram

Opening For Quality Analyst

1-3 years

₹ 2.2 - 6L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Gurgaon / Gurugram

1 vacancy

Opening For Quality Analyst

Wipro

posted 8d ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Wipro Gurgaon ||Direct hiring for Quality Analyst Profile

**Spot Offer**

**Please note: NO Walk-in Interview**

Education: Graduation (should have all the Degree certificates and Mark sheets) mandatory.

Location: Gurgaon(WFO)

Shift: Day Shift/5 days a week/Work from office (However, if any client ask, role will have to work in Night Shift with Work from Home option)

Experience: Minimum 1 year as a QA.

Roles & Responsibilities:

  • Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
  • For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
  • Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
  • Conduct weekly analysis to identify the error trends and for top2 errors, conduct root cause analysis (RCA)
  • Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.

Skills Required:

  • International voice experience & good English communication to interact with North America team.
  • Call Quality, BQM, 7QC tools, calibration (internal and External),WBR, Client connect refresher Session with excellent communication.

Employment Type: Full Time, Permanent

Read full job description

Wipro Interview Questions & Tips

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What Quality Analyst at Wipro are saying

3.8
 Rating based on 403 Quality Analyst reviews

Likes

I have started my career with Wipro Kolkata, I got many opportunities here. As a fresher you will have to set your priorities, learning and development is most important in your initial days, this organisation will not disappoint you when it's come to your development. As a fresher start with Wipro is fare. The more you learn the mor..Read More

  • Skill development - Excellent
  • +4 more
Dislikes

Since I was a fresher, remuneration was very low compare to other organisations. This could have been better, rest it is a good organization. Salary and benefits could have been better.

  • Salary - Poor
Read 403 Quality Analyst reviews

Quality Analyst salary at Wipro

reported by 3k employees
Lock Unlock
₹1 L/yr - ₹7 L/yr
28% less than the average Quality Analyst Salary in India
View more details

What Wipro employees are saying about work life

based on 53.5k employees
64%
72%
63%
78%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Wipro Benefits

Submitted by Company
Family and Parenting
Perks and Benefits
Health Care & Insurance
Financial & Retirement
Professional Support
Vacation and Time off
Submitted by Employees
Cafeteria
Health Insurance
Free Transport
Soft Skill Training
Job Training
Work From Home +6 more
View more benefits

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