Sales Application Specialist

At the heart of QIAGEN s business is a vision to make improvements in life possible.

We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.
Our most valuable asset are our employees around 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.
There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.
If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people s lives, then QIAGEN is where you need to be.

Join us. At QIAGEN, you make a difference every day.

Major Tasks:

• Customer First: The Sales & Application Specialist is responsible for enhancing customer delight, strongly promote all product portfolios, build customer relationships while providing prompt, timely, relevant professional and accurate advisory and support service to customers on all QIAGEN products.
• QIAGEN is in Healthcare, Molecular Diagnostics and Life Science industries, and the needs of the customers are very critical and important.
• The position will require daily visits to customers, intense travelling if required, handling customer queries, calls and resolving them to add value.
• Since the customers can call anytime depending on their needs, which we cant prevent, we should be able to attend to these calls and handle the queries amicably.
• Sales & Application Expertise: The SAS must have strong technical skills, knowledge and basic sales skills, must be comfortable in supporting & promoting to customers like diagnostic labs, hospitals, research institutes, pathologists, Researchers, medical and lab scientists and must have proven experience in basic and applied molecular biology/ molecular diagnostics testing methods and excellent knowledge of QIAGEN products. The SAS must be able to do product/instrument demos and handle technical queries from the initial query to the implementation/advice of the solution, ensuring customer delight with per and post-sale troubleshooting.
• Market Development: The SAS must be able to develop new business, explore new opportunities and develop plans to close projects and achieve assigned individual and team objectives. The SAS should be capable to Increase number of strategic partnerships and promotion of QIAGEN solutions within market, incl. workshops, seminars, exhibitions, road shows on their own.
• Information systems: Utilize the Sales Force database to create and maintain customer data and provide accurate information that will increase effectiveness of pre-call planning, sales approach and opportunity management.
• Communication: Organization of meetings and other communication channels to achieve effective communication within and across business units and ensure best service standards. The SAS must be comfortable working in teams.
• Technical training/Skill development: The SAS is actively involved in the training and skill development of employees to increase knowledge and effectiveness of other customer facing functions and departments.

• Team Work: To have in depth coordination with team for reaching individual and shared goals for the region. The position also requires that you coordinate with the team at any time as per work requirement to discuss matters, resolve issues, and implement solutions.

• The position also requires that you coordinate with the team at any time as per work requirement to discuss matters, resolve issues, and implement solutions.
• Minimum of Master Degree in Molecular Biology, Biotechnology, Biochemistry, Microbiology, Biomedicine or related area. PhD Degree is preferred.
• Minimum 3 years relevant experience in diagnostic , Life Science or biomedical area or applied molecular biology and knowledge of relevant diagnostic, agriculture, biopharma, forensic etc. biological agents, markers and workflows.
• Experience in customer management , portfolio growth management , work flow optimization which would lead to increase value and revenues for the organization, sales support through technical competency at all levels of the customer and intense value driven approach to reach common objectives with the team
• Technical trouble shooting, consulting , optimization , laboratory design , training and development of QIAGEN solutions at Customer sites
• To deliver Lectures, talks , scientific sessions , workshops at customer sites to deliver value and have a delighted customer
• Customer delight deliverables which would bring value to Customers, QIAGEN, Team and Self
• Portfolio management at all levels
• Proven experience of molecular techniques and troubleshooting including PCR, Real Time PCR, RNA/DNA extraction and manipulation.
• Customer handling experience in managing accounts at all levels with effective communication.
• Ability to provide training of assigned portfolio to sales team and at meetings.
• Able to develop solutions to complex problems independently and through communication with other departments and regional and global resources.
• Willingness to travel for more than 70%.
• Team Player

• Should have strong analytical, problem solving & customer management skills
• Should be willing to learn and pick up information on one own initiative , self-motivated, quick learner and also willing to dissipate and share knowledge
• Self organized and motivated with the ability to work independently while under guidance from manager.
• Excellent listening, presentation and communication skills at all business levels in both local language and English

At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.