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Support Engineer
0-3 years
Hyderabad / Secunderabad, Bangalore / Bengaluru
1 vacancy
Support Engineer
Prudent Campus
posted 5mon ago
Job Role Insights
Key skills for the job
Job Description
- Take ownership of technical issues reported and see problems through to resolution.
- Actively identify incidents and manage the incident resolution process to provide service recovery.
- Diagnose, investigate, and identify solutions and/or alternatives to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to appropriate cross functional teams.
- Provide prompt and accurate response to customers and guide users with simple, step-by-step instructions.
- Document knowledge in the form of knowledge base tech notes and articles.
- Liaison between cross functional team and customer.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of customer interactions, recording details of inquiries, comments, and complaints, as well as actions taken.
- Ensure KPIs are met consistently to achieve customer experience excellence.
- Ensure escalation and production support processes are followed.
- Plan and deploy **standard solutions to the Company s hosting infrastructure.
- Bachelor s degree in computer science /Information Technology or equivalent.
- Should have knowledge on SQL, Linux and other programming languages.
- Fundamental understanding of IT service management and the ITIL business process.
- Understanding of development methodologies, version control and configuration management.
- Knowledge and experience with database technologies such as Oracle, SQL and JDBC.
- Experience with JBoss/Tomcat or other web servers preferred.
- Experience at a global software or consulting firm is an asset.
- Logical approach and excellent problem-solving skills.
- Excellent interpersonal and communication skills.
- Must be able to work well both in a team environment and independently under minimal supervision.
- Ability and willingness to learn new technologies, on own initiative.
- Job Location : Hyderabad , Bangalore
Employment Type: Full Time, Permanent
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