Customer Support Specialist

• Job Title: Customer Support Specialist
• Experience- 5 to 10 years
• Location: Kadubeesanahalli, Bangalore
• Shift Timing- 12:00 AM 8:00 AM (IST)

Job Summary:

The Customer Support Specialist will be responsible for providing technical assistance and support to customers during the night shift hours. This role requires a strong technical background, excellent communication skills, and the ability to troubleshoot and resolve complex issues effectively.

Key Responsibilities:

• Respond promptly to customer inquiries and technical support requests during the night shift.
• Provide technical assistance and support for software, hardware, and network-related issues.
• Troubleshoot and resolve customer issues remotely or via phone & email.
• Identify and escalate priority issues to appropriate teams or levels of management as needed.
• Document customer interactions, technical solutions, and troubleshooting steps accurately.
• Collaborate with internal teams to resolve customer issues and improve product quality.
• Stay updated on product features, updates, and troubleshooting techniques.
• Maintain a positive, professional, and customer-focused attitude at all times.
• Meet or exceed customer service and performance targets.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum 5 years of experience in a technical support or customer support role.
• Strong technical knowledge of software, hardware, and networking concepts.
• Excellent communication skills, both written and verbal.
• Ability to effectively communicate technical information to non-technical customers.
• Experience with ticketing systems and remote support tools.
• Strong problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Willingness to work in night shifts