Field Service Management - Servicenow Developer

Key Responsibilities:

FSM Solution Design and Implementation:

• Analyze business requirements to design and configure ServiceNow FSM modules.
• Implement FSM workflows, dispatch processes, and mobile solutions.
• Customize FSM capabilities, including work orders ,asset management, Dynamic Scheduling and Dispatch, Mobile Access, Inventory Management, Knowledge Management, Customer Engagement, Integration

Integration Management:

• Integrate ServiceNow FSM with third-party systems like CRM, ERP, and IoT platforms.
• Ensure seamless data exchange using APIs and other integration methods.

Optimization and Support:

• Monitor FSM performance and recommend enhancements.
• Resolve technical issues and provide support to end-users.
• Conduct system upgrades and ensure minimal downtime.

Training and Documentation:

• Provide training to end-users and administrators on FSM functionalities.
• Develop comprehensive documentation, including technical designs and user manuals.

Stakeholder Collaboration:

• Work closely with cross-functional teams, including operations, IT, and field service teams.
• Engage with stakeholders to gather feedback and refine FSM solutions.

Key Skills and Qualifications:

• Proven experience in implementing and managing ServiceNow Field Service Management solutions.
• Strong understanding of FSM workflows, including scheduling, dispatching, and asset management.
• Expertise in ServiceNow platform capabilities and scripting (JavaScript, Glide).
• Knowledge of integration tools (REST/SOAP APIs, MID Server).
• Experience with mobile application customization for FSM.
• Problem-solving and analytical skills to address business needs.

Certifications (Required):

• ServiceNow Certified Implementation Specialist Field Service Management (CIS-FSM).
• ServiceNow Certified System Administrator (CSA).

Preferred:

• ITIL Foundation Certification.
• ServiceNow Certified Application Developer (CAD).