Senior Service Engineer

Job Description

The ServiceNow QA resource will be engaged in all phases of the software development lifecycle which includes the design, development, documentation, testing, deployment, and maintenance of ServiceNow projects. In this role, QA will focus on validating the stability, functionality, and performance of ServiceNow applications and customizations.

E xperience : 2 - 4 years .

Responsibilities

• Develop, execute, and maintain comprehensive test plans and test cases for ServiceNow applications and modules, focusing on ITSM, ITOM, CMDB, HR, and other integrations.
• Conduct end-to-end testing, including functional, regression, integration, and user acceptance testing (UAT).
• Use the ServiceNow Automated Test Framework (ATF) to develop and maintain automated test cases, optimizing for continuous deployment cycles.
• Collaborate with developers and business analysts to understand project requirements, workflows, and potential testing challenges.
• Identify, document, and prioritize bugs, issues, and areas of improvement; work closely with developers and stakeholders to resolve them.
• Manage and track test activities, maintaining a high standard of quality across sprints.
• Provide regular updates on testing progress, results, and risks to project managers and other team members.
• Ensure that all test documentation is complete and up to date, including test plans, cases, results, and defect logs.

Skills

• Bachelor s degree in computer science, Information Systems, or a related field.
• 3+ years of experience in QA/testing roles, with a minimum of 2 years focused on ServiceNow.
• Strong working knowledge of ServiceNow modules, including ITSM, ITOM, and CMDB.
• Proficiency with manual testing and experience in creating automated tests in the ServiceNow Automated Test Framework (ATF).
• ServiceNow Certified System Administrator (CSA) or additional ServiceNow certifications.
• Experience in ITIL or ITSM practices, with a focus on testing within ITIL-aligned organizations.