Executive - Guest Relation/Client Relationships (2-5 yrs)

POSITION TITLE: Guest Relations Executive

Bangalore: Godrej Indra Nagar, Mfar Manyata

Chennai: Global Infocity Park

Mumbai: R Square,Oberoi Commerz III

EXPERIENCE 2 Years +

EDUCATION Bachelor Degree

BEHAVIOURAL COMPETENCIES

- Attention to Detail

- Initiative

- Customer Orientation

- Teamwork and Collaboration

KNOWLEDGE AND SKILLS REQUIED

- Communication Skills

- Organizational Skills

- Time management

- Multitasking

POSITION PURPOSE

The role will be responsible to:

- Serve as the primary point of contact for our clients and guests, ensuring they receive exemplary service and support.

- This role involves managing inquiries, providing information about our services, and fostering a welcoming environment within our coworking space.

ROLES AND RESPONSIBILITIES

COMMUNITY:

- Community team is the face of a Suites and hence ensuring that the front desk is always manned by a experience team member.

- Conducting Suites Tours for all potential new clients

- Attending to our clients needs at all times and solve member issues

- Building a community environment that's conducive to collaboration

- Continuously measuring member satisfaction and strive to improve member satisfaction levels

- Working with local businesses in the vicinity to plan engagement events

OPERATIONS :

- Working with the Operations teams to ensure operational efficiency and cleanliness of spaces, buildings, IT infrastructure, back-of-house areas, etc.

- Liaise with our Facilities & IT Support teams to resolve member issues such as Printers, Telephones, etc.

- Liaising with our Communications, Marketing & Technology teams to ensure that digital/email/print communications are conceptualized and go-live prior to events as per policy.

- Inspecting our amenities & services daily. When amenities or services need maintenance, raise tickets through our ticketing platform.

- Sending requirements for procurement to respective teams in a timely manner.

SALES & MARKETING :

- Conducting/Arranging walkthroughs and co-ordinate with Sales Team.

- Promoting members offerings

- Focusing on driving auxiliary revenue streams including meeting rooms, event spaces, etc.

- Working with Marketing team to ensure required visibility for your Suites location

- Operating within the framework set by TS Suites and be a flag bearer of Table Space values and ethos.