PHP Technical Support Executive - Ticketing System (1-2 yrs)

Customer facing role for first level Technical Support

Job Description :

- PHP Tech Support Executive - Kolkata - Chitpur, Barabazar Market

- 1 Year Experience in PHP (preferably vTiger), MySQL, Java Script, AJAX.

- Good in Powerpoint and Excel and should be able to create pivot tables and charts from the data set.

- Should be comfortable working in 10 hours shifts in 24 x 7 operation, 5 days a week.

- Should have a stable WiFi at home to WFH if required.

- Open to travel client's location within Kolkata on call post shift, if required.

- 1 to 2 years PHP support experience

- Understanding customer issues and providing quick resolution via direct communication, mail, chat, phone etc.

- Working in experience in multi team environment

- Able to categories issues/tickets and reach out to needed team members quickly

- Reporting skills to provide daily /weekly/monthly reports and highlighting any issues to next levels

- Good English and Hindi communication skills and good inter-personnel skills.

- Articulate and writing skills