Senior IT Process Risk and Compliance Analyst

Overview

We are seeking a Senior IT Process Risk and Compliance Analyst to join our IT Operations Risk Management team. The IT Process Risk professional will work to identify, assess, and validate IT processes against acceptance criteria and help establish IT process Risk Assessment Oversight program. In support of this mission, the IT Process Risk Professional will provide guidance to management to address process deficiencies and provide support of continuous review and process improvement initiative.

Responsibilities

• Help establish IT Process Risk Assessment Oversight Program
• Identify, assess, and validate IT processes and performance metrics against acceptance criteria to ensure expected deliverables and control effectiveness
• Manage and track appropriate service performance levels including SLAs, KPIs, and KRIs for all IT Operations processes
• Research business needs and/or industry best practices to support the identification of gaps or deficiencies in new and existing IT Operations management processes/service performance levels
• Escalate deficiencies of processes/service performance levels according to established policies, standards, and procedures as appropriate
• Partner with various IT Operations groups and provide support of continuous review and process improvement initiative
• Assist in the development and implementation of performance metrics and measurement tools
• Provide support as needed to ensure proper execution of IT processes
• Perform other duties as assigned by management

Qualifications

• Bachelors degree or higher in Information Systems, Computer Science, Security or related and or equivalent combination of work experience.
• Minimum of 5 years in developing or supporting ITSM processes/metrics and reporting.
• Understanding of areas such as servers, databases, storage, backup and recovery, asset management, certificate management, capacity, etc.
• Experience with GRC / Project Management tools like JIRA, Confluence, and ServiceNow
• Professional certification of ITIL or similar preferred
• Banking/Financial Services background desired
• Strong communication and writing skills.
• Working knowledge of Microsoft Word, Excel, PowerPoint, Visio