Desktop Support Engineer/ Immediate Joiner / Suzlon_Viramgam

Expectations of Progressive Infotech are as follows:-

1. Supported user base of at least 500+ end users

2. Give support to VIP user/VVIP users

3. Address user tickets regarding hardware, software, and networking

4. Help create technical documentation and manuals

5. Hands-on experience with Windows OS environments

6. Knowledge of basic network troubleshooting at desktop level

7. Knowledge of installing the Microsoft security patches, Antivirus Patches etc.

8. Investigate, troubleshoot and resolve daily issues related to workstations, peripherals, phones, mobile devices, operating systems, and applications

9. Provide installation, configuration, and support of desktop computers, peripheral equipment, and software

10. Perform routine updates of desktop hardware and software

11. Rebuild, configure, and repair desktop equipment as needed

12. Working knowledge on any one ITSM tool ( Remedy, Service Now, E-helpline, Symphony Summit tool etc.)