Program Manager (PMO)

Position Titles / Roles: Program Manager

Role Objective: The role is responsible for overseeing the planning, development, and execution of digital projects. This will involve managing project resources, coordinating with project stakeholders, ensuring alignment with company objectives, and achieving project deliverables on time and within budget

Digital Project Governance

1. Lead and manage the execution of all digital projects from inception through completion including defining project scope, setting timelines, coordinating team tasks, and managing project risks

2. Develop and implement PMO processes and policies ensuring compliance with project management standards and methodologies

3. Liaison with project teams, department heads and senior leadership ensuring alignment of project objectives with vertical requirements and track progress

4. Oversee the documentation of all aspects of projects from initiation to closure to maintain transparency and keep track of project progress

5. Drive conflict resolution during the project lifecycle, minimizing disruptions and maintaining positive relationships with project team members and stakeholders

6. Drive identification of project risks and issues ensuring implementation of risk mitigation strategies, contingency plans and solutions

7. Establish and monitor KPIs for digital projects to assess performance and effectiveness"

Project Management

1. Manage project planning with shortlisted vendors and associated departments, including the finalization of project budget, timelines, and operating plan.

2. Oversee end-to-end project management to ensure timely completion within the pre-decided budget and monitor project performance and recommend corrective actions for deviations

3. Derive periodic meetings and design strategies to facilitate improvement execution with business representatives and vendors/partners to review the progress of POCs.

4. Generate a comprehensive detailed operating plan and build continuous progress monitoring strategies, ensuring adherence to decided timelines and budgets."

Process Improvement & Change Management - Digital Governance

1. Drive continuous improvement within project management teams, facilitating performance measures, and promoting best practices

2. Approve changes to processes with an intent of improving efficiency, productivity, and overall performance

3. Liaison with software & hardware vendors, in the project management ecosystem including contract negotiation and collaboration agreements.

4. Review training of managers, professionals, analysts etc. on project management methodologies and ensure adoption.

Behavioural Competencies

Result Orientation, Learning Agility, Collaboration, Customer Centricity, Change Agility, Innovation & New Ways of Working.

3. Role Inputs & Interfaces

Qualifications & Experience

Qualifications: Bachelors (B.Tech/B.E) in computer science / IT or similar field. Preferred masters in business administration (General Management)

Experience 2 - 4 years of overall experience

Key Interfaces (Roles to interact inside / outside the Organization to enable success in day-to-day work)

Internal

• Program / Project Managers
• Digital Business Partners
• Senior Leadership for MIS & Project updates, seek approval for key decisions

External

• Governance related Partners
• Suppliers & Vendors
• Knowledge Partners like Gartner, Forrester Role & responsibilities