Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Amazon Team. If you also belong to the team, you can get access from here

Amazon Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters (2)

12 Amazon Program Manager Jobs in Chennai

Program Manager, ACES, Optima

2-6 years

₹ 10 - 50L/yr (AmbitionBox estimate)

tooltip
This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Gurgaon / Gurugram, Chennai, Bangalore / Bengaluru

1 vacancy

Program Manager, ACES, Optima

Amazon

posted 19hr ago

Job Description

OPTIMA team is seeking an ACES Program Manager to lead the Continuous Improvement and org. level initiatives.

The successful candidate for this role will be a fast, clear and independent thinker who is naturally curious about how things work, is metrics and number savvy, has an analytical mindset. Efficient Program Management capabilities, developing new programs to support the strategic direction of the OPTIMA ACES vision, creating and managing long-term goals. This person will need an ability to see the big picture/whole system and execute on grass root level to improve the overall network. Flexible to support adhoc tasks and projects as per the business needs. The successful candidate will lead key programs/projects at the site/region/global level. Additionally, they are never satisfied with the status quo, can show success in following-up and getting things done and have the ability to thrive in a fast-paced, customer-centric and ever-changing service environment.

Key job responsibilities
• Facilitates execution of ACES roadmap by synergizing efforts through key business stakeholders, Operation Leaders and support teams.
• Subject Matter Expert in Continuous Improvement and Project management.
• Leading Program and Projects portfolio at the site/region/global level enabling the execution and delivery of results by building new strategies as per business needs.
• Leads by example and mentors OPTIMA leadership, managers and project teams on ACES concepts and methodologies.
• Performs quantitative analysis of key process indicators to identify opportunities for process improvement.
• Demonstrates discretion in coordination of project scoping and selection to align with business objectives.
• Ability to assess improvement opportunities through data analysis and by mapping of existing processes using tools like value stream maps, SIPOC, Swim Lane, Customer journey mapping etc. by identifying the defects/gaps in upstream and downstream processes.
• Audits ongoing and completed projects to optimize resources and verify sustained impact and partners with Financial Controller to validate impact.
• Communicates across all levels on project and program progress.
• Proactively identifying new projects while managing projects assigned by Manager.
• Performs general duties to support and improve the ACES aligned to different Programs across sites.
• Responsibilities are non-routine in nature and vary from day to day.

About the team
OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages.

BASIC QUALIFICATIONS

- Minimum 2 years Project/Program management experience in Continuous Improvement using Voice of Customer / Process analysis to drive improvements through the application of Lean and/or Six Sigma tools and concepts.
- Experience managing teams (Project/Quality Improvement/Program) or demonstrated ability to lead people/teams without formal responsibility and interacting and building rapport with teams of all levels.
- Will have significant Continuous Improvement Project/Kaizen leader experience.
- Strong analytical and problem-solving skills.
- Strong written and verbal communication skills
- Able to prioritize in complex, fast-paced environment.
- Ability to influence, negotiate and provide alternative business solutions.
- Strong operations acumen with in-depth understanding of how operations ecosystems work.
- Ability to work with virtual teams and across time zones to develop strategies and foster a cohesive and creative work environment to make Amazon feels small.
- Experience communicating and presenting to Senior leaders and large groups.
- Minimum knowledge of SQL, SharePoint, Excel, Power Point, Word and a statistical package (Minitab etc.).
- Strong Analytical background - 7 Quality tools, SPC, Hypothesis Testing, Regression Analysis

PREFERRED QUALIFICATIONS

- Advanced degree (technical or MBA)
- Six Sigma Green Belt or Lean Certification.
- Skilled in ML and Python
- Self-starter capable to taking initiative and working with minimal direction.
- Ability to execute with total autonomy and deal with ambiguity
- Assisting teams in presenting data and conclusions clearly
- Strong Change management, influencing and negotiation skills.


Employment Type: Full Time, Permanent

Read full job description

Amazon Interview Questions & Tips

Prepare for Amazon Program Manager roles with real interview advice

What Program Manager at Amazon are saying

3.7
 Rating based on 190 Program Manager reviews

Likes

A company with excellent culture fosters an environment where employees feel valued, supported, and engaged.

  • Salary - Excellent
  • +4 more
Dislikes

growth has been slower than anticipated in recent months

Read 190 Program Manager reviews

Program Manager salary at Amazon

reported by 2.1k employees with 1-14 years exp.
Lock Unlock
₹9 L/yr - ₹36 L/yr
6% less than the average Program Manager Salary in India
View more details

What Amazon employees are saying about work life

based on 25.2k employees
62%
53%
69%
77%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Amazon Benefits

Submitted by Company
Healthcare & Financial Benefits
Parental Leave & PTO
Professional Development
Employee Assistance Program (EAP)
Submitted by Employees
Work From Home
Job Training
Health Insurance
Free Transport
Cafeteria
Soft Skill Training +6 more
View more benefits

Compare Amazon with

Flipkart

4.0
Compare

TCS

3.7
Compare

Google

4.4
Compare

Netflix

4.5
Compare

eBay

3.8
Compare

Wipro

3.7
Compare

Microsoft Corporation

4.0
Compare

Meesho

3.7
Compare

Myntra

4.0
Compare

Snapdeal

3.8
Compare

Uber

4.2
Compare

Accenture

3.8
Compare

Etsy

4.2
Compare

Tesla

4.2
Compare

Deloitte

3.8
Compare

Infosys

3.6
Compare

Cognizant

3.7
Compare

Apple

4.3
Compare

IBM

4.0
Compare

Facebook

4.3
Compare

Similar Jobs for you

Program Manager at Amazon

Gurgaon / Gurugram, Chennai + 1

2-6 Yrs

₹ 4-9 LPA

Program Manager at Amazon

Gurgaon / Gurugram, Chennai + 1

3-7 Yrs

₹ 6-10 LPA

Program Manager at Amazon

Chennai

2-4 Yrs

₹ 4-6 LPA

Senior Program Manager at Amazon

Gurgaon / Gurugram, Chennai + 1

5-10 Yrs

₹ 7-12 LPA

Program Manager at Amazon

4-7 Yrs

₹ 9-10 LPA

Team Lead at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

6-13 Yrs

₹ 8-15 LPA

Program Manager at Amazon

Chennai

3-7 Yrs

₹ 6-10 LPA

Program Manager at Amazon

Hyderabad / Secunderabad

3-7 Yrs

₹ 6-10 LPA

Program Manager at Amazon

Hyderabad / Secunderabad, Bangalore / Bengaluru

2-6 Yrs

₹ 10-15 LPA

Program Manager at Amazon

Hyderabad / Secunderabad, Bangalore / Bengaluru

3-7 Yrs

₹ 10-15 LPA

Amazon Hyderabad / Secunderabad Office Locations

View all
Hyderabad Office
Amazon Development Center India Pvt. Ltd., 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Hyderabad Hyderabad
Hyderabad Office
Amazon, Divyashree Trinity Building, Plot No.6, Hi-Tech City Layout, Madhapur Village Serilingampally Mandal Hyderabad
Telangana 500081

Program Manager, ACES, Optima

2-6 Yrs

Gurgaon / Gurugram, Chennai, Bangalore / Bengaluru

19hr ago·via naukri.com

Program Manager, ACES, Optima

2-6 Yrs

Gurgaon / Gurugram, Chennai, Bangalore / Bengaluru

19hr ago·via naukri.com

Program Manager, Optima

2-4 Yrs

Chennai

19hr ago·via naukri.com

Program Manager, ACES, Optima

3-7 Yrs

Gurgaon / Gurugram, Chennai, Bangalore / Bengaluru

20hr ago·via naukri.com

Program Manager

3-7 Yrs

Chennai

20hr ago·via naukri.com

Program Manager: Cost To Serve, RBS : Cost To Serve

5-14 Yrs

Chennai

25d ago·via naukri.com

Sr. Program Manager, Retail Efficiency Program

5-8 Yrs

Chennai

29d ago·via naukri.com

Program Manager, OPTIMA

5-14 Yrs

Chennai

29d ago·via naukri.com

Program Manager

5-14 Yrs

Chennai

29d ago·via naukri.com

Program Manager, Lab Engineering, Device OS

8-12 Yrs

Chennai

29d ago·via naukri.com

Recently Viewed

JOBS

Wadhwani Foundation

No Jobs

SALARIES

Jio

No Salaries

JOBS

SNVA Group

No Jobs

JOBS

Aceto Pharma

No Jobs

JOBS

Parity Cube

No Jobs

JOBS

Aegis Media

No Jobs

JOBS

Coders Brain

No Jobs

JOBS

Ather Energy

No Jobs

JOBS

Amazon

No Jobs

SALARIES

Jio

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent