Program Lead

Has supervisory responsibility for Operations team, including ensuring the team is performing and accomplishing the defined objectives and goals, meeting or exceeding established SLAs, and provide direction and coaching where necessary.

• Client stakeholder relationship management (procurement, HR, Talent Acquisition).
• Assure account processes and procedures adherence, as well as full adoption of AGS Way best practices.
• Assess areas of opportunity for process improvement and work with the Program Director to implement change where needed.
• Lead projects defined by Program Manager to ensure timely completion and effective results.
• Deep working and demonstrable knowledge of procurement, sourcing or contingent workforce
• Detailed experience and knowledge of the strategic sourcing process lifecycle
• Maintain, influence and develop relationships with leadership and Executives
• Leading procurement projects including negotiation of contracts & commercial terms consistent with maximizing business value
• Manage customer s expectations through timely feedback and proactive communication
• Identify risk situations and coordinate solutions with management
• Responsible for using independent judgment and making decisions that require a great degree of creative, analytical, and problem solving ability