filter salaries All Filters

9 Production Support Analyst Jobs

Urgent Opening For CRM Production Support Analyst

3-8 years

Hyderabad / Secunderabad

3 vacancies

Urgent Opening For CRM Production Support Analyst

HDB Financial Services

posted 26d ago

Job Role Insights

Fixed timing

Job Description

Looking for a CRM Production Support Analyst to provide technical and functional support for our CRM system. The ideal candidate will be responsible for monitoring, troubleshooting, and resolving issues related to CRM applications, ensuring system stability, and working closely with business users, developers, and vendors to maintain operational efficiency.


Role & responsibilities

  • Incident Management: Monitor, investigate, and resolve CRM-related issues, ensuring minimal disruption to business operations.
  • Problem Management: Identify recurring issues, analyze root causes, and implement permanent fixes.
  • System Monitoring: Ensure system uptime, performance, and availability by proactively monitoring applications.
  • User Support: Assist business users with CRM-related queries, troubleshooting, and training as needed.
  • Change & Release Management: Support deployments, patches, and upgrades in collaboration with development teams.
  • Integration Support: Monitor and maintain CRM integrations with other enterprise applications (ERP, Marketing, etc.).
  • Documentation & Reporting: Maintain system documentation, run reports, and provide insights into system performance and incidents.
  • Compliance & Security: Ensure data integrity, security policies, and compliance with company and regulatory standards.


Preferred candidate profile

  • Technical Expertise: Experience with CRM platforms such as Salesforce, Microsoft Dynamics, SAP CRM, or Oracle CRM.
  • Troubleshooting & Debugging: Strong analytical skills to diagnose application and integration issues.
  • SQL & Database Knowledge: Ability to query and analyze CRM data in databases.
  • Scripting & Automation (Preferred): Knowledge of scripting (e.g., Python, PowerShell) to automate tasks.
  • Cloud & API Knowledge: Experience with cloud-based CRMs, APIs, and web services (REST/SOAP).
  • Ticketing Tools: Experience with ITSM tools like ServiceNow, JIRA, or Remedy.
  • Communication & Collaboration: Ability to work with cross-functional teams and business stakeholders.
  • Experience2-6 years in CRM production support, application support, or IT operations.


Employment Type: Full Time, Permanent

Read full job description

Prepare for Production Support Analyst roles with real interview advice

What Production Support Analyst at HDB Financial Services are saying

Production Support Analyst salary at HDB Financial Services

reported by 1 employee with 1 years exp.
Lock Unlock
₹2.2 L/yr - ₹2.9 L/yr
60% less than the average Production Support Analyst Salary in India
View more details

What HDB Financial Services employees are saying about work life

based on 20.5k employees
52%
60%
51%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

HDB Financial Services Benefits

Job Training
Health Insurance
Soft Skill Training
Work From Home
Team Outings
Cafeteria +6 more
View more benefits

Compare HDB Financial Services with

Bajaj Finance

4.0
Compare

Tata Capital

4.1
Compare

Aditya Birla Capital

3.9
Compare

ICICI Securities

3.9
Compare

Kotak Mahindra Bank

3.8
Compare

HDFC Bank

3.9
Compare

Axis Bank

3.8
Compare

Sammaan Capital Limited

3.7
Compare

L&T Finance

3.9
Compare

Edelweiss

3.9
Compare

Shriram Finance

4.1
Compare

Muthoot Fincorp

4.5
Compare

IIFL Finance

4.0
Compare

Muthoot Finance

3.6
Compare

Mahindra Finance

4.1
Compare

Home Credit Finance

4.1
Compare

SMFG India Credit

4.0
Compare

Manappuram Finance

3.9
Compare

TVS Credit

4.3
Compare

Bharat Financial Inclusion

3.9
Compare

Similar Jobs for you

Administrator Specialist at Cynosure Corporate Solutions

Chennai

2-5 Yrs

₹ 1-4 LPA

CRM Specialist at Icl Fincorp

Kochi

3-5 Yrs

₹ 0.5-0.7 LPA

Functional Consultant at IBN Technologies

Pune

0-5 Yrs

₹ 1-6 LPA

Vmware Administrator at HDB Financial Services

Thane, Navi Mumbai + 1

5-10 Yrs

₹ 0.8-2 LPA

Infrastructure Engineer at HDB Financial Services

Thane, Navi Mumbai

3-8 Yrs

₹ 0.6-1.25 LPA

Production Support at Deutsche Bank

Pune

9-14 Yrs

₹ 0.5-0.5 LPA

Application Support Consultant at Hdfc Bank

Mumbai

2-5 Yrs

₹ 0.7-1.25 LPA

Business Development Representative at Simpliigence

Bangalore / Bengaluru

3-7 Yrs

₹ 0.5-0.6 LPA

Lead Generation Specialist at Delipat It

Kolkata

3-8 Yrs

₹ 0.5-1 LPA

Veeva Developer at Hexacorp Technical Services

Chennai

4-9 Yrs

₹ 1-1.5 LPA

HDB Financial Services Barnala Office Location

View all
Barnala Office
'B-X/424, Pakka College Road, Above Bank of India, Near Old Bus Stand,' Barnala
' Punjab 148101'

3-8 Yrs

Hyderabad / Secunderabad

26d ago·via naukri.com

5-8 Yrs

Ahmedabad

28d ago·via naukri.com

1-3 Yrs

Bangalore / Bengaluru

16d ago·via naukri.com

3-8 Yrs

Bangalore / Bengaluru

2mon ago·via naukri.com

3-8 Yrs

₹ 12 - 22L/yr

Hyderabad / Secunderabad, Bangalore / Bengaluru, Mumbai

29d ago·via naukri.com

Production Support Analyst

Allegis Group

2-3 Yrs

Bangalore / Bengaluru

7d ago·via naukri.com

Production Support Analyst L2

Darahaas Global Services

3-5 Yrs

₹ 8.5 - 18.5L/yr

Hyderabad / Secunderabad, Pune, Bangalore / Bengaluru

10d ago·via naukri.com

6-9 Yrs

Bangalore / Bengaluru

1mon ago·via naukri.com
How was your last interview experience?

Recently Viewed

DESIGNATION

REVIEWS

Icertis

No Reviews

REVIEWS

Icertis

No Reviews

REVIEWS

Icertis

No Reviews

REVIEWS

Icertis

No Reviews

REVIEWS

CGI Group

No Reviews

REVIEWS

Icertis

No Reviews

REVIEWS

Icertis

No Reviews

COMPANY BENEFITS

CarTrade Tech

No Benefits

REVIEWS

CarTrade Tech

No Reviews

How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent