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2 Nestle Product Owner Jobs

Product Owner Voice & Contact Center

1-5 years

Bangalore / Bengaluru

1 vacancy

Product Owner Voice & Contact Center

Nestle

posted 25d ago

Job Role Insights

Flexible timing

Job Description

As a Regional Product Owner in Voice Contact Centre he/she will be accountable for owning and prioritizing product/platform backlog items and for overall tactical value delivery in the Product Lifecycle, Responsible for maximizing value of the product/platform and the work of the development team.
Works closely with the IT Product/Platform manager to ensure that releases are reflective of product strategy (i.e.
Vision and Roadmap) and receiver needs and acts as a key information conduit for the development team.
As the owner of the Product/Platform backlog, is accountable for the backlog items prioritization and for the overall tactical value delivery in the Product Lifecycle..
As part of our EUR Connectivity Voice Regional team, you will:.
Establish product roadmap in line with Product/Platform Manager vision and directions, manage product backlog, define projects implements agile project methodologies.
Manage Voice/Telephony and Contact Center products in the Region, NestlNespresso Stakeholders, Market IT, External Vendor and Internal Consultants..
Responsable for the Voice and Contact Center projects and operational support and KPIs..
Lead the development and maintenance of stakeholder mapping, communications and reporting.
A Day in the Life of Network Protection Product Owner EUR.
Planning and Prioritization:.
Define and prioritize product features and enhancements based on customer needs, market analysis, and business objectives..
Work closely with stakeholders to gather requirements, conduct user research, and define user stories and acceptance criteria..
Cross-Functional Collaboration.
Collaborate with Global engineering, design, and other cross-functional teams to ensure the timely and successful delivery of product releases..
Facilitate communication and alignment between internal teams, external partners, and customers to drive product innovation and customer satisfaction..
Product Development and Execution:.
Drive the development and execution of product initiatives, including feature definition, sprint planning, and release management..
Monitor project progress, track key performance indicators (KPIs), and identify opportunities for continuous improvement and optimization..
Customer Engagement and Feedback:.
Engage directly with customers to gather feedback, validate product concepts, and solicit input for future product enhancements..
Act as a customer advocate within Nestlorganization, championing their needs and priorities to ensure receiver-centric product development..
What will make you successful.
Proven experience as a Product Owner or similar role, with a focus on Enterprise Voice and Contact Center..
Good Understanding of Enterprise Voice, Operator Connect Solutions, Telephony Technologies , PBX Technologies (This includes familiarity with telephony systems, IVR, ACD (Automatic Call Distribution), CTI (Computer Telephony Integration), and CRM (Customer Relationship Management) systems, Data Analysis and Reporting..
Customer Experience (CX) Understanding: A strong understanding of customer experience principles and best practices is essential.
This involves knowing how to design and optimize customer journeys, gather customer feedback, and prioritize features that enhance the overall customer experience..
In-depth knowledge of network protocols, routing, switching, and IP addressing..
Good analytical, problem-solving, Incident management skills..
Effective communication and interpersonal abilities, with the capacity to collaborate with diverse teams and stakeholders..
Practical experience working in DevOps organizations with applied Agile methodologies (SCRUM).
Good organization and prioritization skills, with the ability to manage multiple responsibilities at the same time.

Employment Type: Full Time, Permanent

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What Product Owner at Nestle are saying

Product Owner salary at Nestle

reported by 3 employees
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₹21 L/yr - ₹37 L/yr
24% more than the average Product Owner Salary in India
View more details

What Nestle employees are saying about work life

based on 2.3k employees
55%
63%
44%
98%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Nestle Benefits

Job Training
Health Insurance
Soft Skill Training
Free Transport
Cafeteria
Free Food +6 more
View more benefits

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Nestle Gurgaon / Gurugram Office Locations

View all
Gurugram Office
Nestlé India Ltd., Nestlé House, Jacaranda Marg M Block DLF City Phase II, National Highway 8 Gurugram
Haryana 122002
Gurgaon Office
CP-12A, Sector 8 Gurgaon
Haryana 122050

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