Lead Product Designer - Conversation Design

You are Responsible for

• Strategic Design Leadership: Define and shape the vision for conversational interfaces across multiple projects, balancing user needs with business goals.
• User-Centric Flow Design: Rapidly understand project priorities and user goals, translating them into clear, structured conversation flows and comprehensive workflows.
• Advanced Dialog Specifications: Develop detailed design specifications and dialog flows, especially for high-priority interactions, ensuring clarity and precision in every conversation turn.
• End-to-End Product Thinking: Drive conversational design with a holistic approach, ensuring that conversational interactions contribute to a cohesive customer journey and broader business goals.
• Stakeholder Communication and Presentation: Clearly communicate complex design concepts and the value of conversation design to both technical and non-technical stakeholders.
• User Research and Analysis: Integrate insights from user research and conversational analytics to refine flows, optimize user satisfaction, and ensure continuous improvement of the conversational experience.
• Data-Driven Optimization and Experimentation: Regularly review conversational data and conduct A/B testing on flows to make informed, data-driven design enhancements that improve engagement.
• Cross-Functional Collaboration: Partner closely with product managers, engineers, data scientists, and other designers to ensure conversational experiences align seamlessly with overall product vision and UX design.
• Designing for Scalability: Develop scalable design systems for conversational components, supporting easy updates and adjustments across multiple regions and use cases.
• Mentorship and Guidance: Provide design guidance and mentorship to junior designers, fostering a culture of innovation, empathy, and excellence within the team.

To succeed in this role you should have the following

To be considered for this role, you should have:

• Experience & Background: Minimum 6 years of experience in conversation design with a portfolio demonstrating innovative conversational solutions.
• Educational Background: A Bachelor\'s or Master\'s degree in Design, HCI, Cognitive Psychology, Linguistics, or a related field.
• Deep Conversational AI Knowledge: Proficiency in conversational AI and design principles, with practical experience in tools such as Voiceflow, Dialogflow, or similar platforms.
• Data Literacy and Experimentation: Ability to analyze conversational metrics, run A/B tests, and use these insights to make informed, iterative design improvements.
• Language Proficiency: Excellent command of English; conversational Hindi proficiency is a plus.
• Strategic Roadmap Development: Experience in defining and executing a strategic vision and roadmap for conversational products.
• Multi-Modal Design Proficiency: Knowledge of multi-modal design, creating cohesive experiences across text, voice, and other interaction types.
• Content Strategy and Tone of Voice: Skills in defining and applying a consistent tone and conversational style aligned with brand values.
• Agile and Lean Design Principles: Ability to work in agile environments, adapting designs to evolving needs while delivering high-quality outcomes.

• UX and Service Design Acumen: Strong understanding of UX design principles and service design, with a proven ability to integrate these into conversational workflows.
• Voice and Chatbot Experience: Hands-on experience with designing across various conversational platforms, including voice and multimodal systems.
• Leadership and Mentorship Abilities: Experience guiding design teams and fostering collaborative environments.