Process Trainer

JOB INFORMATION

Job title: Process Trainer (Bengali /Hindi / English Speaking)

Working Location:

Job Description:

We seek an experienced and motivated individual to join our team as a Moderation Trainer. In this role, your main responsibilities are:

• Conceptualize training materials based on data and research;
• Create training strategies, initiatives, and materials;
• Test and review created materials;
• Maintain a database of all training materials;
• Instruct employee training and onboarding;
• Review employee performance and learning;
• Conduct training classes on policy/product;
• Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues;

Job Requirement:

• Proficient English (at least C1 level);
• Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.
• Bachelors degree in any related field;
• At least 1-year experience in training within the BPO industry;
• Training and coaching skill experience is a plus;
• Proficient in Microsoft Office (Outlook, Word, Excel, – PowerPoint) and Internet applications;
• Ability to communicate clearly and concisely, both orally and in writing;
• Knowledge of people’s learning patterns to design programs with excellent efficiency.

Benefits:

1. Salary and Benefits

• Attractive salary with performance bonus;
• Full salary during probation;
• Private health insurance;
• Paid vacation days with an annual increase in the number;
• Sick leave;
• No dress code is required. We appreciate your true talent!
• Continuous and professional training to fully develop your potential;
• Work closely with managers to promote services all over the world.

2. Working time:

• 5 shifts per week amounting to 48 hours, arranged by the company;
• Able to work on shifts, weekends, and public holidays.