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5 Prime Focus Technologies Jobs

Client Services Specialist

2-4 years

Mumbai

3 vacancies

Client Services Specialist

Prime Focus Technologies

posted 23d ago

Job Role Insights

Flexible timing

Job Description

Requirements: •

2-3 years of experience working in a customer service, technical support, or account management role (Bonus points if within cloud technology and/or digital media asset management). • Advanced knowledge troubleshooting Windows, macOS, iOS, and Android devices. • Advanced problem solving skills Using a combination of technical aptitude, common sense, and resourcefulness you will aid media professionals in resolving everything from simple use cases to navigating through complex technical problems. • Excellent verbal and written communication skills and the ability to develop and manage client relationships, especially over the phone (fluent/conversational English). • Detail-oriented mindset and high-level of accuracy. Must be comfortable handling sensitive content and user data that is under a high-level of scrutiny and security. • The ability to work in a very fast-paced environment. • Our Client Services team provides 24x7x365 support. Must be comfortable with a rotating schedule and the ability to provide after hours and weekend support.


Responsibilities:


• Handle high-volume phone, email, and occasionally in-person cases (location specific). • Troubleshoot and administrate individual users, productions, and studio accounts within tight timeframes. • Track and document the workflows handled in our proprietary system. • Work with internal and external clients across all levels of the organization effectively. • Be self-driven to resolve simple issues for our clients, as well as quickly switch gears to apply an analytical approach to more difficult problems. • Remain ahead of new technologies and software applications, particularly in areas of online video streaming, digital asset management, video codecs, and transcoding. • Work alongside, contribute to, and interact with all facets of the company, including other employees within Client Services, Software Development, Sales, and Product Management to ensure that clients needs are properly communicated across the organization.







Employment Type: Full Time, Permanent

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Prepare for Client Service Specialist roles with real interview advice

Top Prime Focus Technologies Client Service Specialist Interview Questions

Q1. Which tracking skills are you using for 360 digree shot?
Q2. How did you deploy security solutions, what all solutions have you deployed.
Q3. How did you manage the vulnerability assessment
View all 25 questions

What people at Prime Focus Technologies are saying

What Prime Focus Technologies employees are saying about work life

based on 419 employees
70%
44%
71%
88%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Prime Focus Technologies Benefits

Cafeteria
Work From Home
Health Insurance
Job Training
Team Outings
Soft Skill Training +6 more
View more benefits

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Prime Focus Technologies Mumbai Office Location

View all
Mumbai Office
Prime Focus Technologies, 63, 'True North', Road No 13, MIDC, Andheri East Mumbai
Maharashtra 400052

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