Bpo Executive

We are seeking a dynamic and fluent English-speaking BPO Executive to join our team and provide exceptional customer support for our Mobile and OTT video streaming service client. As a BPO Executive, you will be responsible for handling customer queries, troubleshooting issues, and ensuring a seamless user experience for our clients.

Roles and Responisbilities:

- Customer Support: Respond to customer inquiries via calls, emails, and chat in a professional and timely manner.

- Issue Resolution: Troubleshoot technical issues related to streaming, account access, billing, or content availability.

- User Guidance: Assist customers in navigating the OTT platform, understanding features, and maximizing their experience.

- Feedback Collection: Gather feedback from customers and escalate critical issues to the relevant team for improvement.

- CRM Updates: Maintain accurate records of interactions in the Customer Relationship Management (CRM) system.

- Knowledge Updates: Stay informed about platform updates, new content releases, and changes in subscription plans to provide accurate information.

- Handling premium customer only
- No sales or no target
- Immediate joining

Required Candidate profile

- Graduate
• 6 months experience in any voice/sales process is preferred.
• Good communication skills
• Good Desktop Handling skills.

Immediate joining Role