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2 Powerweave Jobs

Powerweave Group - Assistant Manager - Customer Success (5-10 yrs)

5-10 years

Mumbai

Powerweave Group - Assistant Manager - Customer Success (5-10 yrs)

Powerweave

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

Company Overview:

Powerweave, with over two decades of industry experience, has been a trusted partner to over 940+ large and high-growth organizations worldwide.

With a team of 1700+ professionals, Powerweave has been aiding businesses in their digital transformation journeys since 2001 globally.

Designation: Assistant Manager Customer Success.

Experience: 7+ years.

Roles and Responsibilities:

Customer Relationship Management:

- Support the onboarding process for new customers, ensuring smooth product implementation.

- Serve as a secondary point of contact for assigned customer accounts.

- Build and nurture strong relationships with customers to promote long-term partnerships.

- Monitor customer health and engagement metrics to identify potential risks or opportunities.

Product Adoption & Customer Education:

- Guide customers through product features and functionality.

- Conduct training sessions and create educational resources for customers.

- Keep customers informed about product updates and new feature releases.

- Promote product best practices to maximize customer value.

Account Management & Growth:

- Assist in developing account strategies to drive customer retention.

- Identify and pursue upsell/cross-sell opportunities within existing accounts.

- Support renewal processes and contribute to expansion strategies.

- Help monitor and minimize customer churn risks.

Data Analysis & Reporting:

- Track and analyze customer success metrics and KPIs.

- Maintain accurate customer records in CRM systems.

- Generate regular reports on customer health, satisfaction, and engagement.

- Document customer interactions, feedback, and account progress.

Cross-functional Collaboration:

- Work with Sales, Support, and Product teams to ensure seamless customer experience.

- Relay customer feedback and feature requests to appropriate internal teams.

- Participate in customer success initiatives and process improvements.

- Support the development of customer success strategies and best practices.

Education, Skills, and Experience Requirements:

- Education: Bachelor's degree in Business Administration, Marketing, Communications, or related field.

- Experience: 5+ years in customer success, account management, or similar customer-facing roles.

- Expertise: Proven success in customer relationship management, retention, onboarding, upselling/cross-selling, and collaboration with cross-functional teams.

Skills:

- Knowledge of customer success best practices and journey mapping.

- Strong communication, presentation, and relationship-building abilities.

- Leadership, active listening, and empathy.

- Customer education, feedback implementation, and product adoption expertise.

- Understanding of customer health metrics.

- Certifications: Preferred in Customer Success Management or relevant areas.


Functional Areas: Other

Read full job description

Prepare for Assistant Customer Success Manager roles with real interview advice

People are getting interviews at Powerweave through

(based on 15 Powerweave interviews)
Referral
Walkin
Job Portal
Campus Placement
Recruitment Consultant
20%
20%
20%
7%
7%
26% candidates got the interview through other sources.
High Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.

What people at Powerweave are saying

What Powerweave employees are saying about work life

based on 342 employees
52%
95%
78%
75%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

Powerweave Benefits

Work From Home
Job Training
Cafeteria
Soft Skill Training
Team Outings
Health Insurance +6 more
View more benefits

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