Guest Service Associate

GSA as a central point of contact for guest inquiries and requests.

- Taking Orders Reservations: GS agents can handle phone orders for takeout or delivery, as well as reservations for dine-in experiences.

- Answering Questions: They answer guest queries about menus, pricing, ingredients, operating hours, and promotional offers.

- Providing Guidance: They can guide guests through the online ordering process or help them troubleshoot any issues they encounter.

- Resolving Complaints: GS agents address guest complaints regarding service, food quality, or order accuracy. They work towards solutions with the operation team that leave the guest feeling satisfied.

- Feedback Collection: They can gather valuable guest feedback through calls, which helps Operation businesses improve their services and offerings.

- Building Rapport: Through friendly and professional communication, GS agents can build positive relationships with guests, fostering loyalty and repeat business.

Responsible for all Guest communication via web, email, and phone

Communication with other departments to ensure positive Guest experience

Complete the best working processes with the system, exploiting information specific to guest needs.

Ensure information transmission is sufficient, accurate, and exceeds guest expectations

One Touch Guest communication in resolving issues

Ensure the transmission of 4P s core values to guests through operation information: COMPASSION AUTHENTICITY KAIZEN - OMOTENASHI

- Discount policy of 40-50% on 4P s products and services for internal employees.

- Support staff meals in during working shift

- Working environment with many advancement opportunities

- Annual leave, Sick leave, Casual leave

Working 6 days/week - rotating shifts 8 hours/day (during call center operation: 9AM - 10PM) and according to Manager s arrangement; not OFF on Friday, Saturday, Sunday, and holidays

Endure the high pressure, information job skills will be trained

Working in a team/Problem solving

Listening capacity/Adaptable to work with new systems