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26 PivotRoots Jobs
Customer Success Head
PivotRoots
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description & Work Exp.
We are looking for a strategic and customer-centric CustomerSuccess Head (Advertising & Martech) with over 12 years of experience inleading high-performance teams within the services industry. Adept atdeveloping and executing customer success strategies to drive customersatisfaction, retention, and revenue growth. Skilled in fostering long-term relationshipswith clients, improving service delivery, and ensuring alignment between clientgoals and company capabilities. Passionate about delivering measurable valueand exceeding client expectations in every engagement.
Responsibilities KEY SKILLS:
- Customer Success Strategy
- Client Relationship Management
- Team Leadership & Coaching
- Service Delivery Optimization
- Churn Reduction & Retention
- Onboarding & Implementation
- Account Management & Upselling
- Cross-Functional Collaboration
- Process Improvement & Standardization
- Contract Renewals & Growth
- Stakeholder Management
The ideal candidate should have:
- Lead a team of Data Analysts, Data Scientists and Account Managers to ensure seamless service delivery and customer satisfaction.
- Developed and executed a comprehensive customer success strategy, focusing on delivering measurable value to clients and improving operational efficiency.
- Collaborated with Sales, Delivery, and Tech teams to align customer needs with service offerings, resulting in increase in customer satisfaction and a reduction in churn.
- Established customer health tracking systems and utilized predictive analytics to proactively identify at-risk accounts, leading to an improvement in retention.
- Designed and launched a comprehensive onboarding program for new clients, reducing onboarding time while ensuring seamless integration of services and early-stage customer success.
- Drove customer advocacy programs by identifying satisfied clients who were willing to participate in case studies, testimonials, and referral programs, increasing new business leads.
- Improved customer engagement by launching regular Business Review Meetings (BRMs) and quarterly reviews, ensuring clear communication of goals, progress, and ROI.
What We re Looking For:
- 12+ years of experience in customer success leadership from Advertising and MarTech Industry
- Proven expertise in team management, client relations, and process improvement.
- A track record of achieving growth and building strong partnerships.
Contract Type : Permanent
Here at Havas across the group we pride ourselves on beingcommitted to offering equal opportunities to all potential employees and havezero tolerance for discrimination. We are an equal opportunity employer andwelcome applicants irrespective of age, sex, race, ethnicity, disability andother factors that have no bearing on an individual s ability to perform theirjob.
Employment Type: Full Time, Permanent
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based on 52 employees
Flexible timing
Monday to Friday
No travel
Day Shift
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