Network SME

We are seeking an experienced Network Engineer with at least 10+ years of expertise in network operations, focused on managing and optimizing complex network infrastructures. The ideal candidate will have hands-on experience in branch and data center switching and routing, firewalls, VPN technologies, and network management, as well as a proven track record of supporting high-availability networks in a global environment. This role requires a strong understanding of both operational and project-based network engineering, alongside technical leadership in managing network incidents, troubleshooting, and supporting network-related projects.

• Branch & Data Center Switching & Routing: Manage and maintain switching and routing configurations in both branch and data center environments, ensuring optimal performance, security, and scalability.
• Wireless Technologies: Design, implement, and troubleshoot wireless networks, ensuring secure and efficient wireless connectivity for enterprise users.
• Enterprise Firewalls: Administer CheckPoint and Palo Alto firewalls, ensuring enterprise security policies and network traffic management.
• Internet Routing & Security: Configure and secure internet routing, including external and internal network protocols to maintain a robust security posture.
• Proxy & Load Balancers: Manage proxy technologies like Bluecoat and McAfee , and configure load balancers to optimize traffic distribution and prevent network bottlenecks.

• Site-to-Site & Remote Access VPNs: Implement and manage site-to-site and remote access VPN technologies to ensure secure connections across various enterprise locations.
• Network Security & Hardening: Ensure network devices are securely configured and continuously monitored for vulnerabilities and compliance with security best practices.

• Network Monitoring & Diagnostics: Use network management tools to monitor performance, diagnose issues, and ensure optimal network health across all enterprise locations.
• Packet Capture & Analysis: Conduct packet capture analysis for troubleshooting network problems and identifying performance improvements.
• Maintenance & Upgrades: Support routine maintenance, firmware upgrades, and recurring patch cycles for network devices, ensuring compliance with standards.
• Incident Management: Proactively identify and resolve network incidents, adhering to SLAs and OLAs. Ensure timely communication and resolution of issues.

• Cross-Team Collaboration: Work closely with teams such as Service Desk , Platforms , Information Security , and End-User Services to ensure seamless operations and fast issue resolution.
• Documentation & Standard Operating Procedures: Follow and update documented standard operating procedures to ensure consistent network management practices.
• Project Support: Act as a technical resource for network change requests , project work , and new technology implementations, providing expertise and leadership.

• Shift & Weekend Work: Participate in shift work, including weekends and being on-call as required to provide continuous support and ensure network availability.

• Extensive Experience: 10+ years in network operations, including extensive experience with Branch & Data Center Switching , Routing , and Network Security .
• Certifications: Minimum CCNA certification (or equivalent), with preference for candidates actively working towards or holding CCNP certification.
• Security Expertise: Strong experience with enterprise firewall management, specifically CheckPoint and Palo Alto .
• Routing & VPN Technologies: Expertise in site-to-site and remote access VPNs , as well as common interior and exterior routing protocols.
• Wireless Technologies: Hands-on experience in setting up, troubleshooting, and securing wireless networks .
• Tools & Technologies: Proficiency with load balancers , proxy technologies (Bluecoat, McAfee), and network monitoring tools .
• Network Services: Strong working knowledge of IP address management , DNS , DHCP , and NTP .
• Packet Capture & Analysis: Experience with network probes and packet capture analysis for issue resolution and network optimization.

• ITIL Framework Experience: Familiarity with the ITIL framework for incident, problem, and change management.
• ServiceNow Experience: Experience with ServiceNow for incident management and tracking.
• Voice & Video Solutions: Knowledge of voice , video , and audio-visual solutions for unified communication.
• Cloud Technologies: Understanding of cloud technologies and their integration into network infrastructure is a plus.

• Excellent Communication: Strong verbal and written communication skills in English, with the ability to effectively collaborate across global teams.
• Problem-Solving: Ability to prioritize, troubleshoot, and resolve issues in a high-pressure, time-sensitive environment.
• Collaboration: Proactive team player with strong collaboration skills, able to work cross-functionally with multiple teams.
• Detail-Oriented: Highly organized, with attention to detail in network configurations and troubleshooting.

• Shift Work & On-Call: As this role involves supporting critical network infrastructure globally, shift work, weekend work, and on-call duties are required to ensure continuous network availability.

If you are an experienced network engineer looking for an exciting, challenging role in a global team, we invite you to apply and contribute your expertise to help maintain and enhance our enterprise network.