RDIT Application Specialist | Udaipur Location

E-mail ID - Deepanshu.bhatt1@piind.com

Mobile - 8696900583

Position Purpose

Closely work with the R&D users and provide application support and solutions.

Assume responsibility for administration and maintenance of existing applications for R&D and contribute in new projects implementation and rollout, training the end users and facilitate the department as and when required.

Key Responsibilities

IT Applications (Programs and Projects):

• Participate in defining new opportunities for IT applications in R&D. Contribute to effective requirement elicitation and relevant documentation.
• Be an active team player in delivering IT Application projects, enhancements and change requests on existing platforms like Electronic Laboratory Notebook, Microsoft SharePoint online and other applications as and when introduced in the function.
• Plan and manage project activities and tasks for smooth and high quality in-time delivery.
• Maintain and support all applications in R&D through efficient communication and collaboration with the business users.
• Co-ordinate with other IT team members in order to define, design and develop IT solutions for R&D users in order to improve productivity and efficiency.
• Test and validate the systems as per the requirement and efficiently deploying production environment through change approval process.
• Prepare efficient and thorough system and technical documentation.
• Train the business users and prepare training materials and end user documentation.

Other IT Areas (Infrastructure, Security and Operations):

• Co-ordinate with vendors and infra team for constant monitoring of system performance and ensuring smooth usage of the systems by the business users. Participate in the site IT security compliances and operations as and when required.
• Responsible for managing all IT support tickets for the R&D applications and ensuring all the desired SLAs are met.
• Guide the IT service team for working efficiently and monitor progress of tickets raised to internal IT team and service vendors.

People:

• Play a role of an active individual contributor and should follow best team work practices.
• Maintain close working relationships with the other departments in the company for smooth communication and coordination.
• Actively ask for feedback, identify and address improvement potential in the area of responsibility.