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Technical Support Engineer
Phenom
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Technical Support Engineer, CX, you will be responsible for providing exceptional technical support to our clients who use our revolutionary recruitment software, RX. You will be the go-to person for troubleshooting and resolving technical issues, as well as providing guidance and training to our clients on how to best utilize our software.
What Youll Do:
Provide technical support to clients via phone, email, and chat
Troubleshoot and resolve technical issues related to our recruitment software, CX
Collaborate with our development team to identify and resolve complex technical issues
Conduct training sessions for clients on how to use our software effectively
Document and track all technical support requests and resolutions in our system
Continuously monitor and improve the overall performance and stability of our software
Stay up-to-date with the latest industry trends and advancements in recruitment technology
What Youve Done:
Bachelors degree in Computer Science, Information Technology, or a related field
Minimum of 2 years of experience in technical support, preferably in the software industry
Should have intermediate HTML, CSS, API and JavaScript knowledge
You are a critical thinker, quick learner, and can adapt in an agile fast paced environment
Should excel in troubleshooting and demonstrate curiosity in all aspects of problem solving
Should be passionate about Web design, Content Management System (CMS), self help, technical documentation and have a deep understanding about Knowledge Centered Service (KCS)
Strong knowledge of recruitment technology and processes
Experience with troubleshooting and resolving technical issues
Excellent communication and interpersonal skills
Ability to work independently and in a team environment
Strong problem-solving and analytical skills
Proven track record of providing exceptional customer service
Willingness to work flexible hours, including weekends and holidays, as needed
Benefits:
We want you to be your best self and to pursue your passions!
Health and wellness benefits/programs to support holistic employee health
Flexible hours and working schedules, as well as parental leave for new parents
Growing organization with career pathing and development opportunities
Tons of perks and extras in every location for all Phenoms
Employment Type: Full Time, Permanent
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People are getting interviews at Phenom through
People are getting interviews through
(based on 31 Phenom interviews)
Job Portal
Referral
Walkin
Campus Placement
36%
32%
16%
6%
10% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Phenom are saying
Rating based on 13 Technical Support Engineer
reviews
Anonymous · IT Support
in Hyderabad / Secunderabad
Likes
The company resides mostly with it's core values. The work life balance is good in the company. The teammates are very supportive with my tasks and also the on job training went very smoothly for me in this company.
Dislikes
I haven't got anything about that i don't like.
Read 13 reviewsTechnical Support Engineer salary at Phenom
reported by
19
employees
with 1-8
years exp.
₹6
L/yr - ₹16.2
L/yr
102%
more
than the average Technical Support Engineer Salary in India
View more details
What Phenom employees are saying about work life
based on 317 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Phenom Benefits
View more benefits
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