Technical Support Executive - Operations (Tamil OR Malayalam Language)

Title : Technical Support Executive - Operations ( Tamil or Malayalam Language )

Expected Qualification : Any Graduate

Experience : Fresher or 1+ Years Experience

Roles and Responsibilities :

• As a technical support associate, you will be an ambassador to our customers, own overall relation with assigned customers, which includes: Increasing product adoption, ensuring retention, client satisfaction.
• You will be responsible for smooth and swift on-boarding of the distributor, helping on the integration of the software so that the application/ product works smoothly.
• Providing help to the distributor over phone or email for resolving his day-to-day semi-technical issues by issue identification, analysis and by involving Level-2 support as required.
• You will be coordinating with internal teams such as Sales team and technical team as and when required for quick resolution of issues.
• You should be able to see emerging issues and bring back in quick scalable resolution for such issues.

Our ideal candidate will have :

• Highly customer centric.
• High adaptation to technology enabled environment and ability to understand change in technology.

Desired skills :

• Impeccable and customer friendly communication both spoken and written
• Should be fluent in English & Hindi. Knowledge of additional regional languages will be an added advantage.
• Basic knowledge of MS-Office (MS-Word/Excel).
• Candidate should be flexible with working hours and weekly offs

Reporting hierarchy :

• Manager Distributor Support

Why Pharmarack :

• We love living the enthusiastic life and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty, your unique contributions will make a difference
• Our culture blends our different backgrounds, experiences, and perspectives. Here, it isnt about fitting into our culture, its about adding to it - and we cant wait to see what you’ll bring
• We believe in Open door policy and trust our employees. Our flexible working schedules help employees to be innovative and come out with best solutions for all assigned tasks