Senior Associate Service Consultant

1. Customer Relationship Management:Build and maintain strong relationships with clients or customers.Act as the main point of contact for client inquiries, concerns, and feedback.Ensure a high level of customer satisfaction through effective communication and problem resolution.2. Product/Service Knowledge:Develop a deep understanding of the company's products or services.Provide detailed information about products or services to clients.Stay informed about industry trends and updates.3. Consulting and Advisory:Analyze clients' needs and provide appropriate solutions or recommendations.Offer expert advice on how clients can best utilize the company's products or services.Identify opportunities for upselling or cross-selling based on client needs.4. Communication:Communicate effectively with clients, both verbally and in writing.Prepare and deliver presentations or training sessions to clients.Keep clients informed about any relevant updates or changes.5. Problem Solving:Address and resolve client issues or concerns in a timely and efficient manner.Collaborate with internal teams to ensure prompt resolution of client issues.Proactively identify potential problems and work to prevent them.6. Sales Support:Collaborate with the sales team to identify new business opportunities.Provide support in the sales process, including preparing proposals and presentations.Assist with client onboarding and orientation.7. Documentation:Maintain accurate and up-to-date records of client interactions and transactions.Prepare reports on client activity, feedback, and performance.8. Continuous Improvement:Provide feedback to the company based on client interactions to contribute to process improvements.Stay updated on industry best practices and incorporate them into the service delivery process.9. Cross-Functional Collaboration:Collaborate with other departments, such as sales, marketing, and product development, to ensure a unified client experience.Share insights and feedback from clients with relevant teams to drive improvements.10. Goal Achievement:Meet or exceed performance goals and targets, such as client satisfaction metrics, sales targets, or other key performance indicators.