Call Center - Executive

Park Group is looking for Call Center - Executive to join our dynamic team and embark on a rewarding career journey As a Call Center Executive, you will be the first point of contact for customers seeking assistance or information regarding products or services

Your duties will include answering incoming calls, responding to customer inquiries, resolving complaints, and providing accurate information about products and services

Additionally, you will be responsible for making outbound calls to follow up on customer inquiries, conduct surveys, and promote special offers or services

Key Responsibilities:Answering incoming calls promptly and professionally

Providing excellent customer service by addressing customer inquiries and resolving issues in a timely manner

Using scripted responses and guidelines to handle common customer issues effectively

Escalating complex or unresolved issues to the appropriate department or supervisor

Making outbound calls to follow up on customer inquiries, conduct surveys, or promote products/services

Maintaining accurate records of customer interactions and transactions using the company's CRM system

Meeting or exceeding performance targets, including call handling time, customer satisfaction, and sales targets

Staying up-to-date with product knowledge and company policies to provide accurate information to customers

Collaborating with team members and other departments to improve overall customer satisfaction and service quality

Adhering to all company policies, procedures, and compliance regulations