Paktolus - Manager - Customer Success (3-5 yrs)

Job Summary:

- Effectively facilitate meetings and brainstorming sessions with business as well as the technical team.

- Require strategic design and mapping of business requirements & solutions to system/technical requirements.

- Examine functional product requirements and breakdown the requirements into details technical stories and tasks.

- Construct Use case diagrams and workflow charts, to help clarify and elaborate upon technical requirements.

- Identify and engage all key stakeholders, contributors, business, and technical resources required for product updates and ensure contributors are motivated to complete tasks within the parameters of the requirements.

- Work with the entire team and customers to resolve any conflicts or confusion related to requirements or desired functionality.

Responsibilities :

- Effectively collaborate with Technical and Non-Technical team members and customers.

- Oversees and take ownership for the successful completion of the assigned project.

- Lead the ERP level project development efforts with minimal direction from the director or manager.

- Effectively facilitate meetings, brainstorming sessions to build consensus within customers representatives and in the technical team (development + QA).

- Create detailed documentation covering use cases and business requirements.

Scrum planning:

- Reporting to management and obtaining approval before taking any key project decision.

- Provide guidance to technical teams regarding functional requirements.

- Ensure & validate that delivered functionality meets customer's expectation.

- Coordinate UAT efforts.

- Demo the released features/application to customers.

Key Skills: (must have):

- 3+ years' work experience in end to end systems development process.

- Excellent verbal and written communication skills.

- Must have good listening skills.

- Knowledge and experience in using Postman tool for APIs.

- Extensive knowledge of relevant technology concepts (e.g client-server, relational databases, cloud-based and web-based architectures).

- Basic competence in at least one programming language (e.gC#, node.js, JavaScript, or PHP etc.

- Basic understanding of the implementation of ERP or CRM systems.

- Ability to quickly assimilate and apply business models and technologies.

- Team player with strong interpersonal skills and the ability to lead the team when required.

- Proactive risk analysis in the project and providing steps to customer/internal dev team to mitigate the risk.

- Must have an extensive working knowledge of Business Intelligence concepts (e.g reporting, querying software, OLAP, spreadsheets, dashboards, and data mining).

- Knowledge and experience with service/API patterns including protocols and formats such as SOAP, REST, XML, and SWAGGER.

- Strong communication skills, including prioritizing, problem-solving and interpersonal relationship building.

- Extensive Experience in technical business analysis.

- Advanced knowledge of programming languages like SQL and system integration solutions.

- Proven time management cum organization skills (must be able to prioritize workload and meet deadlines).

- Must have excellent ideas presentation skills through PPT or Word.

Addon skills:.

- Experience in BFSI (Banking, Finance & Insurance) domain.

- Knowledge of Information Security/Identity management.

- Understanding of Testing methodology and processes