Data Management Intern at Andheri West with ORRA

Brief Summary

As a CRM Intern, you will be responsible for managing customer data, addressing queries related to customer engagement, loyalty programmes, and supporting the CRM Manager in data sharing with our stores. This role requires a graduation or diploma-level education, with optional experience in marketing operations or CRM activities.

Brief Job Description (just an indicative list and not limited to the following)

1. Collect and organize data Prospects, Customers, third party, ensuring accuracy and completeness.

2. Maintain the customer database by regularly updating and cleansing the information.

3. Ensure compliance with data protection regulations and internal data handling policies.

4. Handle customer queries related to loyalty programs promptly and professionally.

5. Follow Standard Operating Procedures (SOPs) to provide accurate information and resolve issues.

6. Close queries in the CRM system after resolution, ensuring proper documentation.

7. Identify and assess customer queries that require escalation to higher levels.

8. Escalate complex or unresolved issues to the L2 - CRM Manager and L3 - CMO for further assistance.

9. Follow up on escalated cases to ensure timely resolution and customer satisfaction.

10. Assist the CRM Manager in sharing relevant customer data with our stores.

11. Collaborate with the CRM Manager to develop efficient processes for data synchronization.

12. Ensure the accurate and timely distribution of customer-related information to the stores.

Desired Skills

1. Graduation or Diploma-level education.

2. Optional experience in marketing operations or CRM activities for 0-1 year.

3. Excellent organizational skills with a keen eye for detail.

4. Strong communication and interpersonal skills.

5. Ability to handle customer queries in a professional and customer-centric manner.

6. Familiarity with data management practices.

7. Proficiency in using computer software, including MS Office Suite.

Thanks & Regards,

Ankita Ghadigaonkar

Assistant Manager Human Resources

M: 88283 00920

E: ankita.ghadigaonkar@orra.co.in

A: HOUSE OF ORRA, Plot B26, off New Link Road, Andheri (W), Mumbai 400053