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Client Success Specialist II
Oracle
posted 9hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Manages customer success process for a defined territory
Should retain customers and grow contracts by Upselling doing multi-year renewals (more than 1 year)
Ensure timely support renewals for small to medium-sized customers in assigned territory
Organize Customer Onboarding and Customer Success Programs
Provides management with performance feedback
First-line management contact for customer escalations
Serves as a resource to other organizations for process and policy questions
Troubleshoots problems and escalates as necessary
Assists in key indicator reporting and trend analysis
Educates customers on e-business practices and any associated contractual implications
Ensures customer awareness and understanding of the applicable elements of the Support portfolio
Responsible for meeting productivity requirements on outbound calls for renewals
Manages exceptions for customers with issues that may delay or inhibit renewals
Desired Profile:
Excellent communication and negotiation skills with a right customer service attitude.
Takes initiative; and uses all available resources
Should be open for 24x7 environment
Strong analytical skills and should have good knowledge of excel
Excellent research and problem-solving skills with an analytical bent of mind
Effectively manages time and priorities to meet service levels
Self-motivated; focused and driven to achieve goals
Exercises judgment, initiative and discretion when providing solutions to customers
Able to apply knowledge and make decisions with minimal direction from management
Projects a positive, professional image
Demonstrated ability to meet deadlines
Demonstrated ability to suggest and implement continual improvements
Demonstrated ability to work in collaboration with others to achieve goals
Career Level - IC2
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Client Success Specialist roles with real interview advice
Top Oracle Client Success Specialist Interview Questions
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What people at Oracle are saying
Client Success Specialist salary at Oracle
reported by
1
employee
with 3
years exp.
₹11.7
L/yr - ₹14.9
L/yr
62%
more
than the average Client Success Specialist Salary in India
View more details
What Oracle employees are saying about work life
based on 5.3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Oracle Benefits
Submitted by Company
Career development and internal mobility Health and well-being Financial security Benefits that suit your lifestyle
Submitted by Employees
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Oracle Noida Office Location
Noida Office
Oracle India Private Limited
Building 3C, Tower A
Ground to 6th Floors, Plot 8,
Sector 127, Express Highway
Noida – Uttar Pradesh
Noida
201 301
201 301
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