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Technical Analyst 1-Support
2-3 years
₹ 5 - 11L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Technical Analyst 1-Support
Oracle
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via pho neand electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Responsibilities
Department Description:
Oracle University Global Business Solutions is tasked with enabling the delivery of digital learning solutions for customers, partners, and employees -- a single global Web presence for Oracle University with integrated registration and payment systems and a comprehensive and integrated repository of courseware and customer data.
Brief Posting Description:
Online Learning Support Engineer will assist in the responsibility for the daily operation of the Learning Management System (LMS) environment at both an organizational and systems-specific level. This position reports directly to the Digital Learning Support Manager.
Detailed Description:
Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Digital Learning products and services. As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
RESPONSIBILITIES:
Organizational:
Participate in content development and evaluation initiatives Participate in process/product improvement initiatives Participate in strategic planning and business plan development for Digital Learning products and services
Systems Specific:
Support customer, partner, and employee service requests Create and Manage Training Events Create manual orders and facilitate special access requests Create/execute test plans Log and track enhancement requests/bugs Create/revise OU Online administration procedures and guides Diagnose and disposition/solve customer support issues Create/revise OU Online roles and permissions Set user privileges (individual/user group)
QUALIFICATIONS:
Professional:
Excellent written and verbal communications skills Self-starter, mentor, quick learner, and team player. Excellent organizational skills and attention to detail Ability to thrive in a high-pressure, dynamic environment Demonstrated ability to multitask and prioritize projects Ability to work at all organizational levels Ability to work with confidential/proprietary information in a professional manner Ability to follow established guidelines and procedures, and meet deadlines
Training and Technology:
Knowledge of Internet technologies and training content integration and delivery strategies Knowledge of any Learning Management System (LMS) Knowledge of Oracle Technologies (RDBMS) desired, but not required Knowledge of Java Technologies is desired, but not required
Education and Experience:
2-3 years experience in the implementation or management of technology-based training and online learning solutions
Shift: Should be willing to work in US time zones
Career Level - IC1
Employment Type: Full Time, Permanent
Read full job descriptionOracle Interview Questions & Tips
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What people at Oracle are saying
Rating based on 25 Technical Analyst
reviews
Anonymous · Engineering - Software & QA
in Bangalore / Bengaluru
Likes
Excellent work life balance, values employees & their choices
- Salary - Good
+3 more
Dislikes
Very limited growth opportunity, slow promotion cycles
- Skill development - Poor
+2 more
Technical Analyst salary at Oracle
reported by
233
employees
₹4.7
L/yr - ₹15.3
L/yr
9%
less
than the average Technical Analyst Salary in India
View more details
What Oracle employees are saying about work life
based on 5.3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Oracle Benefits
Submitted by Company
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