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1418 Oracle Jobs

Senior Analyst - Oracle Process Manufacturing

6-10 years

₹ 9.5 - 13L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Senior Analyst - Oracle Process Manufacturing

Oracle

posted 1mon ago

Job Description



As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Job Description
We expect candidate to have:
  1. Strong process manufacturing (OPM) knowledge and concepts.
  2. Hands-on implementation/Support experience in Oracle EBS Process Manufacturing Modules like OPM Financial, Process Execution, Product Development, Process Manufacturing, Process Quality, Inventory, WIP & BOM modules. Any additional knowledge of Procurement, Warehouse Management Systems, Order Management, Planning (Demantra/ASCP) or Transportation Management (OTM) modules will be added advantage.
  3. Ability to relate the product functionality to business processes, and thus offer implementation advises to customers on how to meet their various business scenarios using Oracle EBS Supply Chain Modules.
  4. Strong technical debugging skills using SQL, PLSQL, Reports etc.
  5. Strong problem solving skills.
  6. Strong Customer interactions and service orientation so you can understand customer s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
  7. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
  8. Candidate should be team player so you leverage each other s strengths. You will be engaged in collaboration with peers within/across the teams often.
  9. Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features - and use this learning to deliver value to customers on a daily basis.
  10. High flexibility so you remain agile in a fast changing business and organizational environment.
  11. Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.
Personal Attributes:
  1. Self driven and result oriented
  2. Strong problem solving/analytical skills
  3. Strong customer support and relation skills
  4. Effective communication (verbal and written)
  5. Focus on relationships (internal and external)
  6. Strong willingness to learn new things and share them with others
  7. Influencing/negotiating
  8. Team player
  9. Customer focused
  10. Confident and decisive
  11. Values Expertise (maintaining professional expertise in own discipline)
  12. Enthusiasm
  13. Flexibility
  14. Organizational skills
  15. Values and enjoys coaching/knowledge transfer ability
  16. Values and enjoys teaching technical courses
Your Qualifications
The candidate should have 6+ years of techno-functional experience in Oracle Supply Chain Modules and a minimum 2 years of leadership experience working at a customer facing roles. High commitment with his/her customers is must.
Skills - Techno-functional skills in EBS R12 Process Manufacturing (OPM Financial, Process Execution, Product Development, Process Quality, Inventory, WIP & BOM modules). Any additional knowledge of Oracle Transportation Management, Order Management, Warehouse Management Systems or Planning modules will be added advantage
Technical Skills - Good debugging skills using SQL, PL/SQL, Forms, Reports, XML/BI Publisher and Workflow.
Shift working is mandatory. Ready to work in shifts including night shift on rotation basis. The role will be based in Bangalore / Hyderabad/Noida

Employment Type: Full Time, Permanent

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What people at Oracle are saying

3.8
 Rating based on 68 Senior Analyst reviews

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The work culture is good. No micromanagement. Seniors are helpful. A structure process. Good bond among team. Cooperative collegues.

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Customer centric company so have to work in a shift in which client says. No work life balance when customer needs 24*7 support (which happens often)

Read 68 Senior Analyst reviews

Senior Analyst salary at Oracle

reported by 894 employees with 2-10 years exp.
₹3.9 L/yr - ₹15.5 L/yr
10% more than the average Senior Analyst Salary in India
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80%
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78%
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Flexible timing
Monday to Friday
No travel
Day Shift
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