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As a Network Development Engineer on the Oracle Infrastructure Engineering Services (IES), Network Operations & Reliability Engineering team, your priorities include completing change requests, fulfilling service requests, incident response, and problem management.  This role is also responsible for creating tools that facilitate change validation, verify service health, and expose performance metrics.  This role will work closely to develop and support solutions for Oracles SaaS customers including supporting their private VPN connections.  Because our team is globally distributed, on-call shift coverage is generally specific to one shift/region, but we do ask for flexibility as occasional urgent needs arise.

Organizational Overview:

Oracle Cloud continues innovative breakthroughs providing Autonomous Database and services to an ever-increasing customer base. Oracle's Global Business Unit Cloud Services group is an industry leader focused innovation, service delivery, and migration of traditional, on-premises workloads to the Oracle Cloud Infrastructure. Our customer base includes fortune 500 and industry leaders across a variety of sectors including Communications, Financial Services, Health Sciences, Hospitality, Retail, Utilities, Construction and Engineering. Together, we are purposeful, industry leading experts in engineering delivering the next generation of Cloud services centered on the Autonomous Database.

Career Level - IC2

Responsibilities

Leading the transformation and migration for the IES Cloud Services customers, our Cloud Networking group designs, delivers, and supports the OCI cloud infrastructure services for our hosted tenants. Ensuring Site UP is the top priority, we are laser focused on ensuring site reliability, performance, and security while leading migration efforts to the next generation cloud infrastructure. Consisting of a group of experienced Software Developers, Network Development and Network Engineers, the IES Cloud Network Engineering group is the high-octane engine powering the transformation and evolution of our Cloud based Network infrastructure

• Develop methods to capture metrics that show service health.
• Create and use pre-defined work instructions to safely deliver on change requests to the production environment. 
• Plan and execute changes to the network as needed. 
• Develop and maintain scripts and tools in Python or other languages to efficiently perform various changes to the network. 
• Automate manual processes using API's and Python or other object-oriented languages.
• Participate in weekly on-call rotation, and occasionally on weekend coverage as a member of a globally distributed on-call team. 
• Create Postmortems and documentation of corrective actions to prevent the reoccurrence of incidents.
• Implement, Maintain & Support Cloud based Network SaaS components according to associated SLAs/OLAs
• Collaborate with peers and lead automation and innovation workshops for members of the extended organization. 
• Active monitoring of the production environment to proactively address issues that could affect Oracle’s services in partnership with the Oracle Global Operations Center.         

Required Qualifications:

• Bachelor's degree in technology related field or equivalent practical & demonstrated experience.
• 5+ years professional experience in supporting carrier grade, IP based ISP, Webscale, on-prem Datacenter and cloud-provider network environments.
• Demonstrated progressive increase in role specific responsibilities and associated complexities
• Advanced level knowledge of multiple network operating systems including Cisco IOS/NX-OS, and TMOS, 
• Operational experience with internet routing protocols and concepts, including but not limited to TCP/IP, BGP, iBGP, EGP, MPLS, IS-IS, OSPF, Anycast, RHI, & Route reflection.
• Advanced level automation and DevOps type optimization experience including proficiency in a combination of Python, Ansible, Chef, Docker, TerraForm, Perl, JavaScript, JSON, REST, iControl, Bash, Yaml, XML, and iControlRest.
• Advanced level knowledge of multiple Firewall technologies, including but not limited to Cisco ASA, Palo Alto.
• Advanced level knowledge of Layer 4-7 protocols including TCP, UDP, AH, ESP, SMB, RCP, TLS, SSL, HTTP, HTTPS, DNS, SNMP, SMTP, and SSH
• Advanced level experience in cloud environment support of IaaS, PaaS, SaaS, & LBaaS offerings.
• Advanced level experience in capacity management, traffic engineering, and performance optimization 

Additional preferred skills and experience:

• 3 + years of experience performing peering, network design, customer turnup, provisioning, migration, and decommissioning
• 1-2 + years Cloud based Network service design and management 
• Experience with Oracle Database, SQL Server, MySQL, or PLSQL
• Experience in Traffic Management and Load balancing technologies
• Experience supporting DNS infrastructure services
• Experience operating in a Linux/Unix environment 
• 3+ Experience translating and managing the Incident to Problem Management workflow through a combination of process automation, defect cataloging, data warehousing, reporting and analytics.
• Practical experience with Apex, Oracle BI, Grafana, or Power BI for system analytics and reporting
• Experience with network system change management and release management programs.
• Demonstrated ability to define and measure performance of Objectives and Key Results (OKRs), KPIs, Operational Level Agreements (OLAs), and Service Level Agreements (SLAs).