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8 Optum Global Solutions Jobs in Bangalore / Bengaluru

Customer Support Representative

0-5 years

Bangalore / Bengaluru

30 vacancies

Customer Support Representative

Optum Global Solutions

posted 2d ago

Job Description

At Optum, were simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.  

Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.

Primary Responsibilities:

  • Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
  • Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
  • Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
  • Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so


Employment Type: Full Time, Permanent

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What people at Optum Global Solutions are saying

Customer Support Representative salary at Optum Global Solutions

reported by 2 employees
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₹2.7 L/yr - ₹3.4 L/yr
5% less than the average Customer Support Representative Salary in India
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What Optum Global Solutions employees are saying about work life

based on 6k employees
67%
93%
72%
60%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

Optum Global Solutions Benefits

Health Insurance
Free Transport
Work From Home
Cafeteria
Job Training
Gymnasium +6 more
View more benefits

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