Billing Representative

We are looking for enthusiastic and dedicated individuals to join our team as Customer Service Representative.

Primary Responsibilities:

• Be able to meet standard performance targets like Quality, TAT, NPS, etc.
• Be able to clearly communicate and resolve customer/broker queries through email/call
• Be able to communicate process failures and propose remediation, as well as developing remediation plans in all variety of mediums (verbal, writing, PowerPoint)
• Is eager to take on more responsibilities and should be able to execute the adhoc tasks
• Maintains expert level knowledge of Eligibility process and provide inputs to Leadership on any process gaps that exist
• Ensure compliance with internal policies and procedures, external regulations and information security standards.

Required Qualifications:

• Graduation completed with no Active Backlogs
• Solid computer skills, including working knowledge of MS applications and keyboarding skills
• Moderate proficiency with Microsoft Word and Excel
• Good interpretation of SOP guidelines
• Proven ability to understand US Accent and healthcare terminologies/concepts
• Proven excellent communication skills in both verbal & written
• Proven attention to detail should be quality focused
• Proven to be a good team player and ability to work with minimal supervision
• Proven ability to work in permanent night shift and extended shift as per business need
• Proven ability to be flexible and adapt basis business need
• Proven ability to work independently with minimum supervision and adhere to all process guidelines.

Preferred Qualification:

• Accounts Receivables, Billing, Collections experience .