Manager, Product Analytics

The Product Analytics team is looking for a Manager, Product Analytics who will play a critical role in driving the growth of our personal loans business and product strategy. Sitting at the intersection of product, risk, and business insights, the Product Analytics team plays a critical role in analyzing & optimizing new product features as well as driving the omni-channel strategy across our channels. In this role, you will leverage multiple data sources, develop a deep understanding of our various products, and practice analytical rigor in making product feature recommendations that will ultimately improve customer experience & conversion within the acquisition funnel while controlling for risk & fraud. The right candidate for this role will demonstrate a high level of curiosity, a fierce dedication to accuracy & excellence, and a strong knack for solving complex problems with innovative & simple solutions that challenge the status quo. This highly visible role is an exciting opportunity in a fast-paced organization where your contributions will drive meaningful impact on broadening access to Oportun s affordable and credit building loans.

ROLE DESCRIPTION

Data Analysis : Perform in-depth data analysis to identify trends, opportunities, and areas for improvement related to Oportuns financial products.

Market Research : Stay updated on industry trends and customer needs, providing insights and recommendations for product enhancements.

Product Development : Collaborate with product managers, engineers, and designers to contribute to the development and improvement of financial products.

A/B Testing : Plan, execute, and analyze A/B tests to evaluate the performance of product changes and optimize features.

Customer Insights : Leverage customer feedback, surveys, and research to understand user behavior, preferences, and pain points.

Reporting : Create and maintain detailed reports and dashboards to track product performance and KPIs.

Competitive Analysis : Analyze competitors products and strategies to identify opportunities for Oportuns product differentiation.

Cross-Functional Collaboration : Work closely with various teams, including marketing, compliance, and operations, to align product strategies with business goals.

Documentation : Document findings, insights, and recommendations for product enhancements and communicate them effectively to stakeholders.

 

REQUIRED QUALIFICATIONS