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Liberty General Insurance

Compare

3.8

based on 377 Reviews

1 Liberty General Insurance Operations Officer Job

Operations Officer

Liberty Insurance Pte Ltd

3.8

based on 377 Reviews

2-6 years

Chennai

1 vacancy

Operations Officer

Liberty General Insurance

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Salesforce Medical Billing Operations Cash Management Services Service Delivery Management Reconciliation

+ 1 more

Job Description

Operational Matrix - Service Delivery Productivity:

Ensure process are followed as per rolled out SOP.
Discrepancy Management across LOBs
TAT adherence for inward and policy issuance
Ensure Productivity (capacity utilization) to be 100%+
Quality control
Audit, Compliance Controllership:
- Satisfactory Audit score for the branch.
- Banking Control and Reconciliation closure
- Petty Cash management
  - Process billing for local vendors
  - Cover Note Management
  - AML guidelines are adhered to
  - All the compliance and audit registers are maintained as per process
  - Thirty Party cheque process to be followed as per SOP
    Customer Centricity:
    
    Effective resolution of customer queries received by the branch
    
    Pre-Inspection
    Ease of doing business:
    
    Own the branch Sales support and effective coordination with the central team. To be responsible for all the branch activities
    
    Through Understanding of the Products, Processes and Systems.
    . Ensure process changes are effectively shared and discussed with other stakeholders in the branch
    
    IMD connect/visit
    
    Timely Archival
    
    Project and Initiatives:
    . Cross sell / Upsell - To take the initiative help to add the bottom line as well top line too through walk-in customer, known sources.
    
    . Renewal Management - Ensure the Ops code renewal retention
    
    . IMD / Sales team Training - Organize training on regular interval for our process and system updates and UW guidelines
    
    . Initiatives closure - Need to identify the process / system improvement and deliver through of iThink platform till closure
    
    . Capacity Utilization - Effectively manage the ops resources and organize the load sharing management.
    
    . UAT Feedback - Timely deliver the UAT feedbacks.
    
    Experience Level:
    2 years+ experience in insurance in general insurance is a must Qualifications
    
    Graduation