Operations Manager

Key Responsibilities:

1. Operational Management:
   
• Oversee hospital operations, including patient services, medical staff, and support services.
• Ensure smooth and efficient daily operations of the hospital, maintaining high standards of healthcare delivery.
• Monitor and optimize patient flow, from admission to discharge, to ensure timely care and reduce wait times.
2. Staff and Resource Management:
   
• Supervise and manage the hospital's administrative and support staff, including HR, IT, and other operational teams.
• Ensure sufficient staffing levels to meet patient care demands, including recruitment, training, and retention of staff.
• Manage the hospitals physical resources such as medical equipment, facilities, and technology to ensure they are well-maintained and available for patient care.
3. Compliance and Quality Control:
   
• Ensure that hospital operations comply with healthcare regulations, quality standards, and accreditation requirements (e.g., JCI, HIPAA).
• Implement and monitor quality control measures to ensure patient safety and satisfaction.
• Conduct regular audits and assessments of operational processes to ensure compliance with internal and external regulations.
4. Budget and Financial Management:
   
• Assist in the preparation and management of the hospital's operating budget.
• Monitor financial performance, including revenue, expenditures, and cost management.
• Identify and implement cost-saving strategies without compromising patient care or operational efficiency.
• Ensure proper billing, coding, and reimbursement processes are followed.
5. Patient Experience and Satisfaction:
   
• Ensure a high level of patient satisfaction by optimizing service delivery and addressing patient concerns promptly.
• Implement patient care improvement initiatives to enhance the overall patient experience.
• Monitor patient feedback and work with clinical and non-clinical teams to resolve issues.
6. Collaboration and Communication:
   
• Collaborate with department heads, physicians, nurses, and administrative staff to coordinate and optimize hospital operations.
• Act as a liaison between management, staff, and patients to address any concerns or operational needs.
• Communicate effectively with senior hospital leadership to keep them informed of operational challenges and opportunities for improvement.
7. Process Improvement:
   
• Lead initiatives to improve operational efficiencies, streamline processes, and reduce waste or delays.
• Implement and monitor evidence-based practices and hospital protocols to improve patient care and reduce errors.
• Use data and analytics to identify areas for improvement and develop corrective action plans.
8. Project Management:
   
• Lead and coordinate hospital-wide projects related to operational improvements, new technology implementation, or infrastructure upgrades.
• Oversee project timelines, budgets, and ensure successful project delivery.
9. Emergency Preparedness:
   
• Ensure the hospital is prepared for emergencies and natural disasters by creating and testing emergency response plans.
• Coordinate with local healthcare agencies to ensure resources and operations are in place during crises.
10. Reporting and Documentation:
    
• Prepare and present operational reports to senior management, highlighting key performance indicators (KPIs), patient outcomes, and financial performance.
• Maintain proper documentation and records related to hospital operations and compliance.Role & responsibilities

Preferred candidate profile

Perks and benefits