Operations Associate

Operations Associate: Learn how to run the supply-chain logistics for a company that generates millions in revenue

Fresh Prints is a NYC-based custom apparel startup

We find incredible students and give them training, and support to build the business at their schools

The Operations Team handles the most crucial part of the business and is directly responsible for delivering the end product to our customers

We worked on 30,000+ orders last year with a direct impact of over $31 million in revenue

How do you coordinate the logistics of campaigns that generate millions of dollars in revenue involving multiple overseas and domestic vendorsHow can we reduce our costs and increase our profit margins for a given orderHow can you deliver an order in 5 days which has a standard turnaround time of 10 days

You will report to one of the Operations Managers from the Preorder or Order Teams

You will be working on a set of unique orders every day that will pose logistical challenges that youll have to work through and be directly responsible for them

Youll have a lot of autonomy and decision-making power

This role has an impact on the following:

How to coordinate the logistics of campaigns that generate millions of dollars in revenue that involve overseas & domestic vendors

How to reduce costs & increase our profit margins for a given order

How to deliver an order in 5 days if the standard turnaround time is 10 days

Were looking for someone who can think on their feet, isnt afraid to take on challenges on a day-to-day basis, and is high on energy

Were on a remarkable growth trajectory and as Fresh Prints grows, you will grow too

For the right person, this role offers unlimited opportunities

You will be given the space and guidance to have a tremendous impact

Responsibilities

Order Team:

Resolving Stock Issue Tickets, Licensing Tickets and other Miscellaneous Tickets

Act as a back-up for the Order Processing team if OS pool volume is low

Work on Sample Order processing

Work on Printer Capacity Management System (PCMS) ratings updation

Adhoc Tasks during the slow season

Work on reporting tasks and projects

Pre-Order Team:

Responsible for sharing pricing quotes using available resources

Communicating & giving feedback to other teams; solving order issues and improving Licensing experience within Fresh Prints

Checking on timelines and licensing-related questions from Campus Managers

Order checks/Data entry for reporting; Conducting Shopify/Group order checks

Assignment of schools if proof comes in from the client directly

Uploading proofs to licensing portals for single-use licenses

Essential Requirements

1 5 years of experience in Operations/Logistics

We are also open to freshers

Strong analytical and organizational skills

Able to work on complex tasks under tight timelines

Able to make decisions without direct supervision

Fluent in English

Excellent communication skills

This role requires someone who is comfortable working night shifts

Personal Attributes

Strong attention to detail

Goal-Driven

Youre set on your goals and respect the timelines your goals are bound by

Proactive

You believe its always on you to make sure anything you do is a success

In love with challenges

You revel in solving problems and want a job that pushes you out of your comfort zone

Calm under pressure

You have a sense of urgency but can channel it into productively working through any number of issues

Open to change

Youre inspired by the endless ways in which everything we do can always be improved

Compensation & Benefits

Competitive monthly salary between $400 $700 (adjusted based on experience)

Learning opportunities

Working in a great culture

Health benefits

Laptop reimbursement

Job Location

This is a full remote position

Working Hours

Working hours are 6:30 PM 3:30 AM or 5:30 PM to 2:30 AM IST (Monday to Friday)

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply