Operations Analyst, NCT

Your key responsibilities

• Preparing daily activity sheet, processing repricing, rollover, interest, principal paydown, MFFs etc in Loan IQ system.
• Managing email box and processing funding requests on already set up loans in system.
• Setting up new deals in Loan IQ system and working on amendment requests.
• Generating the outstanding Invoices, Fund Transfer, Reconciliation of Accruals vs Outstanding Payments of lending business. Sharing the Invoices with Client over e-mails or mails.
• Adjustments of Interest rates in Deposit account when required.
• Preparing of automated and manual reports on outstanding Documents and sharing with business,
• Keeping a track of outstanding document on loan account. Following up with business for submission.
• Identifying a business risk and report it to respective stakeholders.
• Handling Audits requirements with explaining the process and providing documents
• Completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties.
• Ensure adherence to all cut-off times and quality of processing as maintained in SLAs.
• Monitor volume inflow and assist in sufficient resource and task allocation in a justifiable manner.
• Ensure that all queries/first level escalations related to routine activities are responded to within the specified time frame.
• Act as backup for the team manager in your absence and share best practices with the team. Ensure quality/quantity of processing is maintained as per the SLA.
• Should be capable to handle multiple deadlines.
• Ensure HRM policies are followed.
• Ensure to process and approve all transactions in given TAT.
• Understanding of downstream and upstream of process workflow.
• Drive Partnership value with various internal teams.
• Checklist to be signed on daily basis and scanned to shared folder.
• Driving process improvements in the team.
• Ensure timely completion of all request and adhere to Client Confidentiality.
• Update volumes in various spreadsheets/work logs accurately and on time.
• Assist Team manager/AVP in decision making and taking complete ownership of the situation.
• Ensure teamwork culture is practiced.
• To get involved in on-going Projects driven by the management team.
• Ensure adequate back-ups created for all critical positions and assist other teams during contingencies (Staff shortage, high volumes etc).
• Escalate all issues in time, to the appropriate level, to avoid any adverse impact on the business.
• Ensure all the KOPs are updated properly.
• Flexible with business hours respective to volume received.

Your skills and experience

• Have full understanding of Lending products & processes. This may include having at least 2 years of experience in Loan Operations, Servicing, Origination, Deal amendments, Collateral booking & linking in Loan IQ, and any other aspects of Lending business.
• Hands on / working knowledge of Loan IQ system is a must.
• Needs to be a self-starter with significant ability to undertake initiatives.
• Strong interpersonal / good negotiations skills are required.
• Follow through skills, Effective communication skills, fluency in Microsoft Office skills, ability to confidently handle internal clients, futuristic and innovative approach will be expected.
• Ability and willingness to work in night shift is a must.