Sr. Consultant - Captiva

What the role offers:

• Troubleshoot and find resolutions/workarounds to incidents
• Design, develop and test fixes for problems arising on top of customizations to OT products
• Research and fix problems in configuration mainly at Application Level, also demonstrating adequate knowledge of OS and Network as applications work in that context. Problems can be related to availability, performance, or capacity.
• Work on performance tuning
• Performing deployments and applying product patches. Perform Upgrades, Migrations.
• Install, configure, maintain and monitor one or more OpenText (OT) products/solutions in the Cloud, Customer premises, or 3rd party IaaS.
• Work in shifts: Morning, Regular, Afternoon and Night on rotation basis.

What you need to succeed:

• 5- 8 years of experience supporting OpenText Captiva(Intelligent Capture) including development and maintenance of customizations. Exposure to remote administration services, or cloud operations environment.
• Resource who has clear understanding of
  • Captiva architecture
  • Captiva Customizations
  • Captiva Administration
  • Captiva Capture Flow Development
  • Captiva various Modules
• Should have deeper technical knowledge on Captiva development process[eg: Captiva Capture flow]
• Operating Systems: Linux and/or Windows.
• Strong troubleshooting skills Maintenance and support
• Knowledge of code fixes and packaging releases
• Good understanding on D2 Custom Plugins is preferable
• Directory Services: Open-LDAP, Active Directory
• Knowledge of patching and upgrade
• Proficient in techniques for performance tuning and tuning RDBMS query performance
• Database: MSSQL, Oracle (DML and routine maintenance tasks)
• Excellent communication / presentation / verbal and written communication skills.

Definite Plus:

• Prior experience working in an ISO27001 certified work environment
• ITIL Foundation certification