Marketing and Sales Intern

Role & responsibilities

Lead Management:

Engage with potential customers who inquire through Instagram leads.

Respond promptly to queries and provide accurate information about our products and services.

Customer Interaction:

Communicate with leads via WhatsApp and calls to build rapport and address their requirements. Guide customers through product selection, customization, and pricing.

Order Confirmation:

Assist in finalizing customer orders by explaining options, handling objections, and ensuring satisfaction.

Collect necessary details from customers to process the orders.

Follow-Ups:

Conduct follow-ups with undecided leads to convert them into customers.

Maintain a record of interactions and update lead status regularly.

Coordination:

Collaborate with the operations team to ensure timely order processing and delivery.

Provide customer feedback to the management for continuous improvement.

Preferred candidate profile

Experience:

1-2 years in marketing, sales, or customer relationship roles. Freshers with excellent communication skills may also apply.

Skills:

Strong verbal and written communication in English and Tamil (or local language).

Proficiency in using WhatsApp, Instagram, and basic CRM tools.

Ability to persuade and handle customer queries confidently.

Personality Traits:

Self-motivated and results-oriented.

Friendly, patient, and customer-focused.

Strong problem-solving skills with a positive attitude.

Education:

Any degree, preferably in Marketing, Business Administration, or related fields.

Others:

Familiarity with Instagram and an interest in eco-friendly or gifting products is a plus.